Hospitality Director

About the role

This position is overseeing a new client in the greater Boston, MA area. The Hospitality Director is responsible for the strategic and operational leadership of a full-service corporate conference center, including catering operations, audio-visual (AV) concierge services, and room reservation systems. This role ensures a seamless, high-quality guest experience while driving operational efficiency, financial performance, and client satisfaction across all hospitality services.

Responsibilities

• Operational Leadership: Oversee daily operations of the conference center, including meeting spaces, catering, AV services, and reservation systems; ensure all events and services are executed to the highest standards of hospitality and professionalism; develop and enforce standard operating procedures (SOPs) across all service lines; act as the primary point of escalation for service issues and resolve challenges in real time.
• Catering & Food Service Management: Direct all on-site conference center catering events in concert with Catering Manager, including corporate dining, meetings, and special events; partner with culinary teams to design menus aligned with client expectations and budget goals; ensure food quality, presentation, safety, and sanitation standards are consistently met; manage inventory, ordering, and vendor relationships.
• Conference & Event Services: Oversee the end-to-end event lifecycle, from booking through execution and post-event review; ensure seamless coordination between clients, catering, facilities, and AV teams; maintain a high-touch, concierge-level experience for clients and guests.
• Audio-Visual & Technology Services: Manage AV operations, ensuring all meeting and event technology is functional and up to date; oversee AV concierge services, including on-site support and troubleshooting; collaborate with IT and external vendors to enhance technology offerings.
• Room Reservation & Space Management: Oversee the conference room reservation system and ensure optimal space utilization; implement processes to improve booking efficiency and user experience; analyze usage data to inform planning and capacity management.
• Client Relationship Management: Build and maintain strong relationships with corporate clients and stakeholders; lead regular business reviews and gather feedback to continuously improve services; anticipate client needs and proactively deliver solutions.
• Financial & Administrative Oversight: Manage departmental budgets, P&L, and cost controls; track key performance indicators (KPIs) including utilization, revenue, and client satisfaction; prepare reports and present operational insights to senior leadership.
• Team Leadership & Development: Recruit, train, and manage a cross-functional hospitality team (catering, AV, front-of-house, admin); foster a culture of service excellence, accountability, and continuous improvement; develop staff through coaching, performance management, and career growth opportunities.
• Compliance & Safety: Ensure compliance with all health, safety, and food handling regulations; maintain adherence to corporate policies and industry best practices.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience).
• 7+ years of progressive leadership experience in hospitality, conference services, or corporate dining.
• Strong background in catering, event management, and multi-service operations.
• Experience managing AV services and conference technologies preferred.
• Proven financial acumen with P&L responsibility.
• Excellent leadership, communication, and client relationship skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Service excellence and customer focus.
• Strategic thinking and problem-solving.
• Operational efficiency and attention to detail.
• Team leadership and development.
• Adaptability and decision-making under pressure.

Work Environment

On-site role within a corporate conference center; requires flexibility to support early morning, evening, or high-profile events as needed.

Pay

The salary range for this role is $80,000–$90,000. The salary is dependent on a number of factors including but not limited to: work experience, training, location, and skills.