Hospitality Director

Trilogy® Centerra, the first 55+ community from Trilogy® by Shea Homes® in Colorado, located within the award-winning Kinston neighborhood of the innovative Centerra master plan in the Loveland area. This community is planned to feature ~543 homesites, blending modern living with nature’s beauty, and will offer amenities including a casual restaurant with full bar, social spaces, resort-style pool, fitness center, and wellness opportunities, slated to open late summer/early fall 2027.

Pay

$90,000-$95,000 annual + Bonus Eligible

Benefits

• Medical, dental, and life insurance plans (eligibility begins the first of the month following the first day of full-time employment for new management team members working 30+ hours per week)
• 120 hours of Paid Time Off (PTO) accrued annually for full-time team members
• 7 paid holidays annually
• Eligibility to participate in the J.F. Shea Co., Inc. 401(k) plan after 30 days of service (for team members 21 years and older)

About the role

The Hospitality Director works in conjunction with the VP of Operations and/or Area General Manager and is directly responsible for the overall smooth operation of the club. This position reports to the National Lifestyle Director.

Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf to support the achievement of company goals
• Create an overall lifestyle program for Club members that includes activities, events, enrichment opportunities, creative expressions, culinary arts, and travel
• Ensure superior customer service standards meet or exceed the expectations of Members and guests at all Club facilities and events
• Provide strategic intelligence to partners and clients regarding all Club initiatives, including vision, branding, Lifestyle, Food & Beverage, and Operations
• Assist the VP or Area GM in establishing goals and processes for measuring sales, revenue, new projects, and business development for the Club
• Support the hiring process and supervise team members, maintaining effective communication related to Club operations, safety, and team member concerns
• Assist with budget planning and monitoring to ensure revenues and expenses achieve and exceed financial sales goals
• Set up new vendors, process invoices, and handle bi-weekly payroll processing and reporting
• Manage the Member communication platform, including content creation and registration for events, fitness classes, and news
• Play a key role in the onboarding of new Members throughout the life of the community, including resales
• Collaborate with the marketing and creative team in Central Services to provide branded materials and menus
• Implement, train, and operate the Point of Sales (POS) system
• Monitor the Club’s performance to adjust strategies and plans for positive revenue impact and cost control
• Review and approve short- and long-term strategies and implementation for the Food & Beverage operation
• Serve as Manager on Duty with specific oversight of Food & Beverage, Clubhouse, Gate, Interior Facilities Maintenance, and Spa/Athletics Operations
• Perform other duties and responsibilities as assigned

Requirements

• Graduation from a 4-year accredited college or university, or equivalent combination of work experience and education
• Previous General Manager experience or 5+ years of senior club leadership experience
• One to three years’ event planning, budgeting, and supervisory experience preferred
• Experience in the hospitality industry, specifically Food & Beverage, is required
• Previous knowledge or experience working in a homeowner association preferred
• Community engagement and partnership cultivation experience desired
• Club Managers Association of America (CMAA) certification (or similar) preferred
• Computer literate with high proficiency in Microsoft Office and PC technology; Club Management System software a plus
• Ability to write reports, business correspondence, and procedure manuals
• Strong analytical, organizational, and written/verbal communication skills
• Planning, problem-solving, decision-making, delegation, time management, and employee development skills
• Ability to respond to the needs of staff, guests, and the community association
• Initiative to think, work, solve practical problems, and make independent decisions based on sound judgment
• Comfortable working in a fast-paced environment where continuous improvement is expected
• Flexible schedule, including evenings and weekends, with some travel required
• Valid driver's license

Personal Attributes

• Highly customer-oriented and responsive with a strong need for closure
• Able to work under pressure and balance multiple priorities
• Strong team-building skills, including the ability to lead, cooperate, and motivate
• Role model for BlueStar core values: Honesty and Integrity, Respect for Every Individual, Teamwork, Safety & Well-being, Competitive Spirit

Work Environment

This position generally operates in a professional indoor office environment but includes walks around the facility with exposure to outdoor conditions. Routine use of standard office equipment such as computers, phones, and photocopiers. The noise level is usually moderate.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job:

• Regularly required to see, hear, speak clearly, and understand the speech of others
• Sit or stand for extended periods of time
• Walk or move around the office space
• Use hands to finger, handle, or feel; bend and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds