Event Services Manager

About the Role

Reporting to the Director of Event Services and Sales, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly, and engaging service
• Confirm all event-related information with clients
• Establish and maintain rapport with clients, prior to, during, and post-conference, encouraging repeat business
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage, and audio-visual
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meetings to review event contracts and ensure last-minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Requirements

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Windows applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must be able to provide proof of eligibility to work in the United States

Physical Aspects of Position

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps

Benefits

• Discounted hotel rooms and food & beverage rates at sister properties around the globe
• Learning programs through Accor Academies to promote growth and development
• Opportunity to develop talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities (Diversity, Equity and Inclusion, Sustainability, and WATCH)

Pay

Salary Range: $85,000 to $110,000 USD gross per year