Event Services Manager

Key Responsibilities

• Serve as the main contact for clients from event confirmation through completion
• Plan and coordinate logistics for hotel events, meetings, and banquets
• Prepare and distribute accurate Banquet Event Orders (BEOs)
• Cook up coordination with Sales, Food & Beverage, Culinary, AV, Housekeeping, and Engineering teams
• Oversee event setup, service, and breakdown to ensure standards are met
• Conduct pre-event meetings and post-event reviews
• Manage event staffing and scheduling in coordination with department heads
• Handle on-site client requests and resolve issues promptly
• Ensure compliance with safety, health, and hotel policies
• Maintain an eye on event revenue, costs, and profitability

Qualifications & Skills

• Bachelor's degree in Hospitality, Event Management, or related field preferred
• Minimum 2–5 years of experience in hotel event services, banquet operations, or hospitality management
• Strong organizational and multitasking abilities
• Excellent communication, leadership, and customer service skills
• High attention to detail and problem-solving capabilities
• Proficiency in hotel PMS, sales, and event management systems
• Ability to work flexible hours, including evenings, weekends, and holidays

Working Conditions

• A fast-paced hotel and banquet environment
• Extended hours during peak event periods
• Standing, walking, and lifting during event operations

Key Performance Indicators (KPIs)

• Event execution accuracy and timeliness
• Client satisfaction and repeat business
• BEO accuracy and communication effectiveness
• Event revenue performance and cost control