Event Services Manager

The Event Services Manager (ESM) is responsible for planning and coordinating group meetings, retreats, programs, and other special events booked through the sales department. The ESM works in partnership with Southall operations and resort staff to ensure effectively executed events and swift problem resolution.

Responsibilities

• Have in-depth familiarity with assigned groups and files, review program agenda, billing deadlines, confirm all reserved event space and coordinate rooming list and updates to list.
• Work directly with clients/event planners with regular communication, meetings and correspondence.
• Work closely with Reservations team on room blocks and room drops, special requests/amenities for clients, guests and VIPs.
• Cookinate all catering events as per contract. Customize selling approach to the meeting planners needs to maximize sales. Create/customize and upsell menus, additional F&B functions and other items to meet clients requirements. Always be ready to anticipate client and guest needs well in advance.
• Create a Group Resume outlining all arrangements pertaining to the entire program including guest rooms, F&B, etc. Prepare detailed BEOs for all catered functions.
• Manage function space and room block inventory as assigned and ensure that all BEO paperwork is completed in a timely and accurate manner.
• Order AV equipment/staff, floral, entertainment, resort activities/programs, and coordinate off-site excursions as per the clients request. Coordinate all vendors, including insurance, set up and walk-throughs.
• Communicate regularly with all departments, including updating/distributing Group Resumes, BEOs and Floor Plans.
• Attend weekly BEO meeting to review all details and requirements for in-house or upcoming groups.
• Follow up on all changes, additions, pop ups, cancellations, or special requests promptly and ensure that all relevant information is communicated to all operating departments accurately and timely.
• Handle all aspects of pre- and post-conference requirements with on-site group contact including phone list, Group Resume, BEOs, billing and evaluations.
• Handle Catering sales inquiries and actively sell catered events as business demand dictates.
• Meet or exceed all department and individual financial goals by maximizing revenues at all opportunities.
• Assist the Director of Catering with budget and forecast and complete special projects and assignments as designated.

Requirements

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days and nights).
• Four-year college degree preferred, however, any combination of education and training within hotel Sales or Catering may also be considered.
• Minimum 3 years of Sales, Catering and/or Event Management experience, ideally in the luxury hotel or resort industry.
• Knowledge of and genuine interest in food and beverage.

Qualifications

• Minimum of High School diploma or equivalent.

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Schedule

• Variable days of the week to include weekends and holidays.
• Variable shifts (days and nights).

Pay

• Competitive compensation package.

Department

• Sales

Location

• Franklin, TN