Event Services Manager

Supporting Event Services Operations

Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.

Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.

Manages departmental inventories and assets including par levels and maintenance of equipment.

Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).

Establishes consistent standards for regular meeting room sets and VIP meeting room sets.

Cleans and sanitizes function room areas before and after events.

Coordinates routine maintenance to ensure a quality meeting facility.

Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.

Coordinates necessary departments to maintain meeting room standards.

Reviews the Diary weekly to ensure space maximization.

Maintains cleanliness and sanitation standards in all banquet operation areas.

Coordinates the necessary departments to maintain the meeting room standards.

Reviews the Diary weekly to ensure space maximization.

Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

CORE WORK ACTIVITIES

Provides Exceptional Customer Service

Makes presence known to customer at all times.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.

Ensures employees understand expectations and parameters.

Attends and participates in all pertinent meetings.

Led shifts and actively participates in the servicing of events.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.