Event Services Manager

Full-time, onsite Event Services Manager role in New York, New York.

Responsibilities

• Act as the primary point of contact for clients, venues, and vendors throughout the planning process, including on-site management during setup, execution, and breakdown.
• Own event planning and execution after sales turnover, including the development of Banquet Event Orders (BEOs), timelines, floorplans, and production details.
• Develop clear and comprehensive Supervisor Packets and event paperwork for on-site staff, ensuring seamless communication and execution.
• Coordinate with internal departments (sales, culinary, warehouse, and staffing) and external vendors to ensure all event needs, rentals, and services are secured and operational.
• Support on-site captains by ensuring information is updated and accurate.
• Identify potential risks and challenges, developing contingency and emergency plans to ensure smooth operations.
• Lead client-facing production efforts, including site visits, walkthroughs, tastings, and operational planning.
• Monitor and resolve any guest or client issues during events, escalating and communicating resolutions as necessary.
• Conduct post-event evaluations, gather feedback, analyze outcomes, and identify opportunities for improvement.
• Collaborate with leadership (Director of Catering and other departments) to address operational challenges and develop solutions.
• Perform additional duties as assigned by the Director of Catering.
• Stay current with industry trends, technologies, and best practices to deliver exceptional, competitive events.

Requirements

• 2 years experience in catering or hospitality event management preferred.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities, with the ability to anticipate challenges.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Basic PC knowledge and comprehension (Outlook, Teams, Word & Excel).

Qualifications

• Bachelor’s Degree in Management (nice-to-have).

Pay

$85,000–100,000/year, dependent on experience.

Benefits

• Medical (full-time employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness, and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (full-time employees)
• Paid Time Off

About Abigail Kirsch

Started in the 1970s as a family-owned catering company, Abigail Kirsch has grown into one of New York’s premier caterers. Our steady growth has allowed us to bring our hospitality, service, and delicious food to Connecticut, Westchester, and New York City.

About Elior North America

Elior North America is committed to diversity and encourages applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.