Event Services Manager

Location: Arlington, VA. Brand: Design-Cuisine. Employment Type: Full-Time, Onsite.

About the role

Design Cuisine is seeking an Event Producer in the VA, DC, MD area. The Event Producer is responsible for managing events of a variety of sizes. S/he is responsible for maintaining positive relationships with established event locations as well as for identifying and building upon location list. S/he must work both independently and as part of team to fully manage account processes including production and client activity. S/he will attend, execute and manage events as needed. S/he will also work closely with the Account Executive in the administration, execution and production process of his events. S/he will work with the DOS and Senior Event Producer to assist in recruiting and training new Event Producers. S/he must promote the Company’s culture, mission and philosophy.

Responsibilities

• Promote teamwork and quality service through regular communication and coordination with other departments.
• Adhere to company requirements for guest/employee accidents or injuries and in emergency situations.
• Assist in implementing standardized procedures for the front of the house (FOH) for OP staff.
• Assist with maintaining manual summarizing standard operating procedures (SOP).
• Attend, oversee and execute events, as identified.
• Sales Management: Cultivate collaborative, mutually supportive relationships with and among customers, venues, community, sales, office, culinary and service staff, both on and off premise, across Design Cuisine and Elior Brands.
• Maintain contact and effective communication with all parties throughout the planning process to ensure the highest level of guest satisfaction for all clients.
• Attend/conduct pre-event and post-event meeting with clients, culinary and service staff, in conjunction with Sales Executive, to ensure client satisfaction and identify areas of opportunity.
• Account Management: Partner with Account Executives by managing calendar and appointments, scheduling logistical, sales and tasting meetings.
• Work independently to respond to and act on client questions and needs including menu selections, logistics, rental equipment and party production.
• Work independently to respond to and act on in- house questions including menu selections, logistics, rental equipment and party production.
• Partner with Account Executive in party production/event logistics, including: Preparing folders and sending booking staff sheets; Finalizing menus and distributing event orders to appropriate departments/managers; Prepare liquor permits and liquor quantity guides; Prepare rental orders, coordinate delivery, pickup and payment; 3rd Party vendor orders, delivery and invoicing; Prepare all event specific documents to assist other departments in successful event execution, including but not limited to Supervisor Worksheets, floor plans, production timelines.
• Attend tasting(s), walk-throughs, warehouse meetings, as necessary.
• Maintain an accurate event file on all clients reflecting their needs and update