Event Services and Production Supervisor

About the role

The Event Services and Production Supervisor ensures all event production services are executed properly. In partnership with other members of the Mason Square Events Team, and at the direction of the Senior Event and Production Manager, the Supervisor oversees the successful setup, operations, and oversight of all A/V equipment and event support resources for events held at Mason Square.

Responsibilities

• Provides high-quality production services in support of events by overseeing the execution of transportation, setup, operation, and breakdown of portable technical and non-technical equipment as requested;
• Serves as the primary supervisor and/or technician onsite for high-profile and major events;
• Responds with appropriate urgency, flexibility, courtesy, and good judgment to meet customer needs and resolve issues;
• Provides prompt and responsive evaluation of issues that may arise, evaluates the potential impact on service execution, and communicates a strategy for resolution of the issue in an effective and timely manner;
• Works with Event Managers to advise clients on A/V capabilities and options to support events.

Requirements

• High school diploma or equivalent;
• Experience in recruiting, developing effective training programs for staff, directing, and supervising staff;
• Experience working in all areas of event operations/support/technology;
• Experience in planning and implementing events;
• Knowledge in all areas of event operations and event support technology, including sound, lighting, and video (setup, configuration, and operation);
• Knowledge of event support and the proper configuration of technical equipment for successful operation;
• Effective communication skills and ability to think critically and make decisions to support professional and student staff when issues arise;
• Ability to recruit, train, and provide on-site supervision of part-time and student wage staff;
• Ability to meet competing deadlines and prioritize responsibilities simultaneously;
• Ability to diagnose, repair, and/or make recommendations for repair/replacement of all Mason Square technical equipment.

Qualifications

• Bachelor’s degree in a related field is preferred;
• Working knowledge of Crestron, Allen & Heath consoles, Shure microphones, sound consoles, Chauvet LED and moving lights;
• Blackmagic Design video systems.