Event Manager

Key Responsibilities

• Collaborate with clients or internal stakeholders to understand event objectives and requirements.
• Develop event concepts, themes, and strategies in line with client goals as needed.
• Prepare event proposals, budget estimates, and timelines.
• Manage the master events calendar and intake requests, confirm event requirements and ensure operations stakeholders fully understand requirements through management of communication channels, briefing and planning meetings.
• Maintain event management tools with accurate and timely information and post-event reporting.
• Coordinate with broader Events and Customer Experience Center (CXC) teams on needs, reporting and prioritization.
• Exercise sound judgement to ensure that events are delivered to exceed client expectations, while maintaining adherence to guidelines and processes and leveraging meeting industry best practices and experience.
• Sources suitable event venues according to client requirements.
• Negotiate and manage contracts with venues, vendors, and suppliers.
• Coverage with suppliers to ensure timely delivery of services, equipment, and materials.
• Develop detailed event plans, including schedules, floor plans, and run-of-show.
• Plan and confirm presenters for Executive Briefings, Office Tours and Demos if applicable.
• Arrange transportation, accommodation, and catering for event participants, if necessary.
• Oversee event set-up, including décor, seating arrangements, lighting, and audio-visual requirements.
• Confirm technical functions of the room are in working order each day and after each meeting.
• Partner with internal Food and Beverage Catering Manager for all events.
• Manage event budgets, ensuring cost-effectiveness and adherence to financial guidelines.
• Track event expenses and provide regular financial reports to stakeholders.
• Identify opportunities for revenue generation and cost-saving measures.
• Collaborate with marketing teams to develop event marketing strategies and materials.
• Identify opportunities for promotional campaigns, utilizing various channels, such as social media, email marketing, and print advertising.
• Cook with external partners and sponsors for event promotion.
• Oversee event logistics on the day of the event, ensuring smooth operations and timely execution.
• Manage event staff, volunteers, and vendors to ensure efficient event delivery.
• Troubleshoot any issues or emergencies that may arise during the event.
• Congduct post-event evaluations to assess event success and gather feedback from participants.
• Prepare comprehensive event evaluation reports, highlighting key metrics and areas for improvement.
• Provide recommendations for future events based on evaluation findings.

Qualifications and Skills

• Bachelor's degree in Event Management, Hospitality, Marketing, or a related field (preferred).
• Proven experience as an event manager or a similar role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficient in event management software and CRM tools.
• Familiarity with marketing and promotional strategies.
• Ability to work well under pressure and manage multiple projects simultaneously.
• Flexibility to work evenings, weekends, and travel as needed.