Event Manager and Hospitality Supervisor

Essential Duties And Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events both staged and private events as assigned to support the banquet and hospitality operations.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Covers activities with the various service contractors for assigned meetings and/or events both staged and private.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Prepares cost estimates and monitors final billing.
• Caters with culinary, F&B, and service teams on menus, timing, and special requests.
• Ensures compliance with alcohol service policies and guest safety standards.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Coordinates with operational set-ups to provide equipment or service needs.
• Makes sure to monitor and supervise facility set-up when necessary.
• Serves as primary liaison between clients and facility departments.
• Maintains close contact with clients and facility staff to ensure successful events.
• Serves as a point of contact for all client requests, concerns, and problems.
• Makes sure to monitor food presentation, service flow, and adherence to standards of excellence.
• Serves as a manager on duty as required.
• Ability to work independently with minimal supervision with a proactive mindset to anticipate needs or wants of clients both for staged events and private/banquet or related.
• Executes or manages other duties as assigned.

Qualifications

• Bachelor's degree (B. A.) from four-year college or university.
• Minimum of two years management level experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade and consumer shows, athletic events, concerts, sales meetings, food, and beverage functions etc. in a Convention Center or Major hotel.
• Excellent verbal and written skills needed.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility.
• Food handler’s and Alcohol service certifications required.