Supervisor, Event Attendee Management

About the role

Join our dynamic team in NYC as the Attendee Data Manager Team Lead, where you’ll be the go-to expert for registration operations. You’ll support and train your amazing team while getting hands-on with program management throughout the year.

Responsibilities

• Hiring, training, and developing top talent
• Mentoring new team members to set them up for success
• Managing attendee inquiries and ensuring timely resolutions
• Drive adherence of BCD M&E standard operating procedures
• Understand current customer service levels, quality, and productivity deliverables
• All things Cvent – including the attendee registration module, Website Development, Attendee Hub, mobile app development, and more. You are a Cvent expert and superuser
• Lead the team in managing databases to ensure accuracy, consistency, and integrity of information across Cvent and proprietary client systems
• Oversee the development, testing, and execution of client event communications and Cvent online registration processes, ensuring quality, timeliness, and alignment with client requirements
• Direct the team’s management of RSVP data, hotel request coordination through rooming lists, attendee data integrity, and related attendee communication and management activities to support a seamless event experience
• Collaborate across teams to uphold the highest service standards
• Analyze feedback and propose exciting process improvements
• Handle multiple projects and priorities with a positive attitude

Requirements

• People management experience overseeing a team of event planners or event registration managers
• Experience in event management within the financial industry
• Skills in project management and familiarity with MS office tools, and Cvent
• A knack for data analysis and report generation
• Strong communication skills that resonate with both clients and team members

Qualifications

• This is an onsite position located in NY, NY. Our team members will report into our client's office at least 4 days per week (M-Th)
• Ready to make a difference and elevate the attendee experience

Benefits

• Room to Grow
• Everyone has a voice
• Make your move
• We’ve got you covered
• We’re positive. You’ll love it.

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Event Attendee Management is between $110,000 - $130,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.