Event Supervisor

About the role

The Event Supervisor oversees the planning and execution of banquet and catered events by leading front-of-house operations, supervising banquet staff, coordinating with internal departments, and ensuring exceptional guest service from event setup through completion.

Responsibilities

• Responsible for front of house operations of all banquet & event spaces and other areas as assigned.
• Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.
• Oversee event setup and room readiness before guest arrival.
• Conduct pre-shift meetings with banquet staff.
• Cook with the culinary team to ensure quality of culinary standard.
• Maintain client contact and satisfaction from the time the contract is handed off from the sales team.
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Responsible for overseeing ordering and inventory levels.
• Address any and all food/beverage or service related guest issues and utilize creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of and enforce of all health department and safety standards.
• Responsible for completing event post-event reports.

Requirements

• Minimum of two (2) years of banquet, catering, or event operations experience required.
• Event management software experience is preferred.
• Wine and liquor knowledge required.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Able to obtain food handling certification.

Qualifications

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position.
• Strong leadership and communication skills.
• Self-motivated with attention to detail.
• Strong analytical skills.
• Knowledge of labor management, food trends and service as well as banquet and catering operations preferred.
• Strong knowledge of Microsoft Excel, Word, Micros and Ariba or comparable inventory systems.

Skills

• Available to work when needed, including weekends, holidays, and nights.

Benefits

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Pay

Commensurate with experience.

Schedule

Nightly shifts, weekends, holidays, and evenings as needed.