Event Manager- Albuquerque Convention Center location

About the role

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for an Event Manager at the Albuquerque Convention Center. The Event Manager provides professional client service support in planning, organizing, and managing events within the facility, acting as liaison between the facility and clients to ensure all client requirements are met and facility rules, regulations, and policies are adhered to.

Responsibilities

• Plan, organize, and manage events at the Albuquerque Convention Center, focusing on trade shows, conventions, large-scale banquets, and special events.
• Develop assignment schedules for all staffing requirements for proper event presentation.
• Assist in the training and mentorship of the Event Coordinator.
• Meet with client groups to plan and organize assigned meetings and events.
• Guide clients in event preparation by interpreting and explaining contract provisions, policies, and procedures.
• Research, review, and recommend equipment, materials, and supplies required for event services and planning.
• Coordinate outside service needs with food and beverage, contractors, decorators, or other vendors.
• Coordinate with Marketing and IT departments for all media entry into the building before, during, or immediately following events.
• Keep clients informed as to status of deadline schedules, including floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.
• Maintain proper image and generate positive public relations with clients, exhibitors, convention center partners, patrons, and staff.
• Make immediate decisions and communicate with all facility users in an emergency.
• Communicate with clients to obtain necessary technical requirements and other event-related information.
• Monitor in-house set-up, acting as a liaison between clients and ACC staff to ensure successful events.
• Ensure facility equipment set-up and labor meet the requirements of contractual agreements within safety, health, and fire code standards.
• Obtain, compile, and distribute all pertinent event information to proper facility departments, including purchase orders for event-related costs.
• Reconcile post-event invoices and assist the finance department with timely final event billing documentation.
• Compile and distribute post-event notes to address immediate action items and for future reference.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in prompt and decisive crowd management decisions during crises.
• Work irregular schedules to ensure proper supervision of all events and activities, including nights, weekends, and holidays.

Requirements

• Bachelor’s degree or a combination of training and 2-3 years of related experience is preferred.
• Facility management or event management experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience in AutoCAD or other graphics programs preferred.
• Ability to work flexible hours in addition to normal business hours.
• Ability to travel as required.

Skills

• Work independently, exercising judgment and initiative.
• Maintain effective working relationships with clients, employees, exhibitors, patrons, and others.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables.
• Work effectively under pressure and produce accurate results.
• Excellent organizational skills.
• Follow oral and written instructions and communicate effectively in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.

Physical Demands

• May spend long hours walking, standing, or sitting while working.
• Ability to lift up to 50 lbs.
• Manual dexterity – regularly required to use hands to handle or feel.
• Visual acuity for review of computer monitors, contractual agreements, etc.

Schedule

This position requires working irregular schedules, including nights, weekends, and holidays.