Booking Box Office Manager at Albuquerque Convention Center

Essential Duties And Responsibilities

• Manage and generate prospects, holds, proposals, contracts, and addendums for all ticketed events, ranging from concerts at Kiva Auditorium, and tradeshows and festivals at the remaining venues.
• Utilize Momentus Enterprise booking software, Excel, Word, and Adobe PDF to conduct facility tours for prospective clients.
• Negotiate venue deals with promoters and/or agents.
• Maintain the master facilities' calendars and obtain full understanding of venue deal points and agreements.
• Input and maintain all events and event holds into reports and submit in a timely fashion.
• Provide booking expenses, venue specs, and venue availability as requested by clientele.
• Communicate with all departments, including Event Services, Food and Beverage, Sales, Finance, and Management in order to conduct successful ticketed events, settlements, and daily responsibilities.
• Attend necessary trade shows and meetings in respect to generating booking prospects and maintaining knowledge of current booking procedures.
• Build ticketed events in Ticketmaster, utilizing the online platform and coding software, and coordinate with designated show promoters and tour managers.
• Communicate with ticket company representatives for updates and/or revisions in computer operations.
• Manage inputting ticket prices on the Square system for every ticketed entertainment event.
• Input all respective events into the ticketing company server under the proper venue location so the tickets can be scanned.
• Maintain and process complimentary ticket requests from promoters, clients, and staff.
• Hire, supervise, instruct, and train ticket sellers as to the proper selling procedures.
• Schedule box office staff and manage the box office during events, delegating duties to ticket takers, performing ticket sales, assisting with locating customers’ ticket orders, while communicating with show promoters to assist with reporting attendance status and managing the distribution of complimentary tickets and VIP materials.
• Accurately dispense tickets as requested by patrons; able to accept payment on a Square POS system.
• Order of box office supplies.
• Manage settlement of all ticketed events.
• Aid in the collection of documents for shows’ Pre-Settlements, in addition to retrieving audit and platinum ticket reports, and sending over to the show promoter after the close of the box office.
• Consolidate a final settlement packet with the necessary documentation of expenses.
• Finalize settlements for all ticketed events through communicating diligently with the respective client as well as internal departments on event expenses.
• File all settlements respectively to ensure smooth reference to the documents in the future.

Skills And Abilities

• Operate a personal computer using Windows and Microsoft Office software.
• Ticketmaster experience preferred.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Excellent communication, problem solving and organizational skills required.
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
• Ability to analyze data and figures.
• Excellent customer service and public relations skills.
• Demonstrated knowledge of ticket selling/box office operations.
• Ability to count money, make change accurately.
• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.

Education And/or Experience

• Bachelor's Degree preferred.
• 3 years related experience required.
• Experience in accounting and customer service essential.
• Box office experience in a similar environment strongly preferred.
• Ticketmaster experience preferred.
• Marketing, graphic design, and media buying experience preferred.