Director of Event Services- Albuquerque Convention Center

Key Duties & Responsibilities

• Develop and implement event service strategies that support organizational objectives and client expectations.
• Lead, mentor, and manage the Event Services team, fostering a culture of excellence, accountability, and collaboration.
• Evaluate event performance and implement continuous improvement initiatives.
• Oversee all phases of event planning and execution, from concept development through post-event evaluation.
• Ensure seamless coordination of logistics, including venue setup, audiovisual requirements, catering, transportation, guest services, and event timelines.
• Manage event calendars, schedules, and resource allocation.
• Monitor on-site event operations to ensure quality service and successful outcomes.
• Serve as the primary point of contact for high-profile clients and key stakeholders.
• Conduct client consultations to understand objectives, requirements, budgets, and expectations.
• Develop and maintain strong relationships with clients, vendors, sponsors, and community partners.
• Resolve client concerns professionally and efficiently.
• Develop and manage event budgets, forecasts, and financial performance metrics.
• Negotiate contracts and pricing with vendors, suppliers, and service providers.
• Monitor expenses and identify opportunities for cost savings and operational efficiencies.
• Ensure accurate billing, revenue tracking, and financial reporting.
• Source, evaluate, and manage vendor partnerships.
• Negotiate contracts and service agreements to achieve favorable terms.
• Ensure vendor compliance with organizational policies, service standards, and safety regulations.
• Maintain strong supplier relationships to support successful event delivery.
• Recruit, train, supervise, and evaluate event services personnel.
• Develop staffing plans to support event schedules and operational requirements.
• Carry out performance reviews and provide ongoing coaching and professional development.
• Promote teamwork and employee engagement.
• Ensure compliance with safety regulations, licensing requirements, and company policies.
• Develop contingency plans and manage risk associated with event operations.
• Oversee emergency response procedures and incident management.
• Maintain appropriate event documentation and records.
• Track key performance indicators (KPIs) for event success, client satisfaction, and financial performance.
• Prepare operational and executive reports on event outcomes.
• Use data and feedback to improve service delivery and drive strategic decision-making.

Qualifications

• Bachelor’s degree from accredited four-year college or university with a minimum of three (3) years’ industry experience with at least one (1) of those years in a management function of a convention center, theatre or similar property; or an equivalent combination of education and experience.
• No certificates, licenses, or registrations required.

Skills And Abilities

• Strong leadership and team management abilities.
• Excellent project management and organizational skills.
• Exceptional communication, presentation, and interpersonal skills.
• Strong financial acumen and budget management experience.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proficiency with event management software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving and decision-making capabilities.
• Customer-focused mindset with a commitment to service excellence.

Physical Demands

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events.
• This position may require work inside or outside of the building, as needed for events.
• Physical ability to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job duties.
• Ability to lift and/or move up to 50 pounds.
• Willingness to work evenings, weekends, and holidays based on event schedules.