Director of Event Services

About the Role

Direct and coordinate personnel, subcontractors, and daily activities involved in the successful execution of events and the security and safety of the facility under the general supervision of the General Manager.

Responsibilities

• Establish and implement operating procedures conforming to corporate standards, customized to the facility’s needs, and aligned with client, facility, owner, and Legends Global objectives.
• Supervise and train Event Managers and/or Coordinators to ensure successful event coordination.
• Plan, organize, and assign day-to-day work for Event Services Department personnel, including Event Managers, Coordinators, and Security staff.
• Direct, hire, supervise, and schedule operations, including event coordination, staffing, security, crowd and risk management, police, fire, safety personnel, and ADA compliance.
• Oversee event summaries produced by the Event Services Department.
• Manage subordinate supervisors responsible for various functions, including interviewing, hiring, training, planning, assigning work, appraising performance, and addressing employee issues.
• Attend weekly Directors and staff meetings.
• Develop and maintain harmonious working relationships with other departments.
• Schedule recurring one-on-one meetings with the General Manager to discuss department issues.
• Close out event files in preparation for event settlement.
• Assist in preparing the annual operating budget and recommend a capital budget for long-range repairs and improvements.
• Authorize requisitions for equipment and supplies within budget guidelines.
• Ensure compliance with all laws, codes, ordinances, policies, procedures, risk management, safety precautions, and emergency procedures.
• Develop and implement training programs for employees on fire/life safety and emergency procedures.
• Investigate, analyze, and resolve operational problems and complaints.
• Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
• Rotate as Manager on Duty (MOD) to support Event Managers and staff during events and manage crisis situations.
• Ensure contractual agreements are met and clients’ event requirements are addressed in a timely manner.
• Assist in preparing and negotiating service agreements for event services, security, and staffing.
• Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Act as liaison between unions, tenants, facility contractors, and county emergency personnel.
• Implement emergency procedures, safety, and risk management policies, updating standard operating procedures as needed.
• Make immediate decisions and communicate with all facility users during emergencies.
• Research, review, and recommend equipment, materials, and supplies for event services and planning.
• Coordinate with the marketing department for media entry before, during, or after events.
• Prepare schedules and assign events to Event Managers/Coordinators, including working some events personally.
• Collaborate with internal service partners to provide quality customer service.
• Serve as liaison for facility clients to ensure high levels of customer service for external providers.
• Monitor compliance with established policies and procedures, adapting to changing circumstances.
• Establish standards for excellent customer service by working with other facility departments.
• Work extended or irregular hours, including nights, weekends, and holidays as needed.

Requirements

• Bachelor’s degree from an accredited four-year college or university in hospitality, business administration, public administration, or a related field (preferred).
• At least five years of experience in Event Services for an event facility, preferably in convention centers or similar venues. A combination of education and experience may be acceptable.
• Demonstrated knowledge of operational procedures, facility capabilities, industry terminology, and event-related services.
• Experience in supervising a diverse staff, budget preparation, labor relations, purchasing procedures, and payroll approvals.
• Possess any licenses, certificates, or training required by local, state, or national authorities for facility equipment operation.
• Ability to operate equipment such as light trucks, pallet jacks, forklifts, or other light power-driven equipment.
• Strong communication skills, both oral and written, and ability to follow instructions.
• Knowledge of principles, practices, and terminology of the live entertainment industry.
• Ability to handle highly confidential information.
• Knowledge of marketing, sales, and public assembly management principles and practices.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others.
• Strong organizational and prioritization skills to meet deadlines.
• Ability to work effectively under pressure, produce accurate results, and remain flexible.
• Ability to work independently, exercising judgment and initiative.

Certificates, Licenses, Registrations

• Valid U.S. motor vehicle license and insurance.

Physical Requirements

• Ability to spend long hours walking, standing, or sitting.
• Ability to lift up to 50 lbs.
• Manual dexterity for handling equipment and materials.
• Visual acuity for reviewing computer monitors, contractual agreements, and other documents.

Schedule

• Occasional travel may be required.
• Work hours may vary, including irregular hours during events, nights, weekends, and holidays.

Skills

• Proficient in Windows and Microsoft Office software.
• Ability to operate standard office equipment, including printers, copiers, typewriters, and fax machines.