Director Event Services

About the role

The Director, Event Services leads the planning, coordination and execution of T‑Mobile Center events to ensure they are safe, organized and successfully delivered. This role leads the Event Services team, serves as a key contact for clients and internal partners, and oversees event readiness, communication, budgets and issue resolution.

Responsibilities

• Leadership & Staff Management
  • Provide direct supervision, coaching, training, and performance management for Event Coordinator staff.
  • Assign events and workloads based on department priorities, employee experience levels, and event complexity.
  • Conduct regular one‑on‑one meetings, performance evaluations, and professional development planning for direct reports.
  • Mentor Event Coordinators on client relationship management, event planning best practices, venue policies, and operational procedures.
  • Participate in recruiting, interviewing, hiring, onboarding, and retention efforts for Event Services personnel.
  • Foster a collaborative, service‑oriented culture focused on operational excellence, teamwork, accountability, and continuous improvement.
  • Provide leadership coverage and decision‑making support during major events and departmental initiatives.
• Event Management (Development, Execution)
  • Serve as primary contact for clients of assigned events and determine what’s needed to ensure success.
  • Maintain positive rapport and strong relationships with clients and tenants.
  • Compile and communicate event requirements to various T‑Mobile Center departments.
  • Prepare and distribute detailed production notes for each event and schedule production meetings with department heads (operations, security, food & beverage, broadcast, marketing, box office, group sales, corporate sales, event services).
  • Manage operations, rehearsals and execution of events and entertainment in compliance with venue expectations.
  • Develop and maintain relationships with local vendors; hire, train and manage vendors and event staff as necessary, including scheduling production runners, stagehands and riggers.
  • Implement facility rules, regulations, policies and procedures; ensure contractual obligations are met for each event.
  • Manage, maintain and organize event files containing all pertinent information for venue events.
• Budget & Financial Management
  • Develop, monitor, and manage the Event Services departmental operating budget.
  • Track departmental expenditures and identify opportunities for cost control and operational efficiencies.
  • Review event estimates, settlements, invoices, and event‑related expenses to ensure financial accuracy and contractual compliance.
  • Partner with Finance and Operations leadership to support forecasting, annual budget planning, and financial reporting.
  • Monitor event profitability and assist with revenue and expense analysis related to venue operations.
  • Ensure department resources are allocated effectively while maintaining high levels of service and operational readiness.

Requirements

• Required Qualifications
  • BA/BS degree (4‑year).
  • 3‑5 years of related work experience, including planning and managing special events (preferably arena productions and other live entertainment events).
  • Previous experience supervising, leading, mentoring, or managing event‑planning personnel.
  • Resourceful, quick learner, able to handle multiple projects simultaneously and operate within designated budget.
  • Exceptional guest and client service capabilities.
  • Enterprising self‑starter with ability to work with minimal supervision.
  • Strong interpersonal and telephone skills; ability to work well with different personalities in a fast‑paced environment with constant deadlines.
  • Ability to handle highly sensitive and confidential information.
  • Extremely organized and detail‑oriented.
  • Ability to work extended hours, evenings, weekends and holidays.
  • Proficient with Microsoft Word, Excel, and Outlook; able to input information using a moderately complex computer system.
  • Effective verbal and written communication in English.
  • Physical ability to move about the venue for extended periods and remain stationary for extended periods as required.
• Preferred Qualifications
  • Management experience within an arena, stadium, convention center, theater, performing‑arts venue, or large public assembly facility.
  • Experience managing event‑management professionals and developing high‑performing teams.
  • Experience with budget forecasting, financial analysis, and departmental planning.
  • AutoCAD experience.

Legends Global reserves the right to change or modify the employee’s job description at any time during the employment relationship. Legends may require an employee to perform duties outside the normal description. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRRA Federal Contractor. For applicants requesting a reasonable accommodation, contact TMCHR@T-Mobilecenter.com.