Director Event Operations

About Us At Alford Media, we don’t just provide event technology, we create unforgettable experiences. In an industry where equipment and expertise are easy to find, what sets us apart is how we work—with heart, precision, and purpose. With decades of experience and an ever-evolving inventory of cutting-edge gear, we empower our team to make smart, timely decisions that consistently deliver extraordinary results. Summary The Director - Event Operations is responsible for leading and managing the technical departments, including direct oversight of the Department Heads and In-House Technical Specialists. This position will support our Alford Media team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Flower Mound, TX. Essential Duties & Responsibilities Partner with warehouse leadership to align show site and warehouse operations, ensuring quality of service, efficiency, and teamwork, and to set standards for equipment quality and usefulnessEstablish, communicate, and enforce company policies and guidelines governing event operationsFoster a positive, team-oriented work environment and champion a culture of continuous process improvement across event operationsSet strategic goals for event operations, defining desired outcomes, timelines, and resource needs, and hold the team accountable for resultsAnalyze labor resources (full time, part time, union, vendor, independent contractor) and determine the optimal labor strategy across the organization. Direct branch staff in implementing labor sourcing and processesEstablish and oversee scheduling processes and procedures for show personnel, including use of the current labor database for scheduling and booking, to ensure consistency and optimal use of personnelOversee the development and refinement of training programs for onboarding and training full and part time show site laborDevelop and manage the annual operating budget for event operations, monitoring expenses and ensuring cost-effective delivery of servicesDevelop short- and long-term staffing and resource plans aligned with business forecasts and event schedulesEstablish and monitor key performance indicators for event operations and report results to senior leadershipPromote a safety-first culture and ensure compliance with OSHA and other regulatory requirements at all show sitesPartner with sales and account management teams to understand customer requirements and ensure events are delivered to client expectationsBuild and maintain relationships with venues, vendors, and labor partners to support service quality and cost controlServe as the escalation point for complex on-site issues and customer concerns, driving timely resolutionEvaluate and recommend investments in equipment, technology, and staffing to support business growth Education & Experience High School Diploma or equivalentFive (5) years on-site event management experienceFive (5) years of supervisory or management experienceEight plus (8+) years of related experience in multi faceted areas of operationsUnderstanding of O.S.H.A. requirements.Demonstrated success in recruiting, developing, managing and retaining employeesWide knowledge base in Audio, Lighting, Video, and Set SystemsUnderstanding of employment laws such as Title Vll, ADA, ADEA, FMLA, etc.Must effectively manage time and resourcesMust be able to work on multiple projects at the same timeExcellent organizational skillsExcellent written and oral communication skillsExcellent interpersonal skillsKnowledge in Microsoft Office productsExcellent customer service skills Travel Requirements Travel 25% to 50% What We Offer The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions. Medical, Dental, Vision InsuranceTuition ReimbursementPaid Parental LeaveLife, Accident and DisabilityRetirement with Company MatchPaid Time Off Diversity Commitment At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws. #TFCFreeman