Director of Event Operations

About the role

The Director of Event Operations manages all event service, banquet and event technology operations and staff on a daily basis. Core responsibilities include overseeing the event operation team, ensuring the highest level of service, maximizing revenue opportunities, and managing costs.

Responsibilities

• Works with the management team to develop and implement the business plan and long-term strategies for event operations.
• Establishes and monitors measurable goals for the department.
• Champions all standards, policies, and procedures in the Event Operations departments.
• Oversees the execution of event logistics for all events.
• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.
• Ensures function space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment are maintained and inventory levels are kept in accordance to corporate guidelines.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Participates in MVP audits and level certification for all technicians.
• Ensures employees maintain required certification.
• Assists with implementation and execution of all event-related corporate initiatives and promotions.
• Ensures department is working within budget and adjusts expenditures according to revenues.
• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.
• Reviews effectiveness of event operations annually and makes appropriate adjustments.
• Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
• Leads execution of activities in Event Operations to support the Event Management strategy.
• Covers coordination of the Event Operations members of Event Delivery teams.
• Works with culinary team to ensure compliance to food handling and sanitation standards.
• Works with Human Resources to ensure compliance with all applicable laws and regulations.
• Ensures that regular, ongoing communication is happening in all areas of event operations.
• Communicates effectively with property departments outside of Event Operations.
• Maintains a strong working relationship with guests/clients, vendors, and competitors.
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Attends pre-event meetings to understand group needs, set appropriate expectations, and gather critical information to communicate to Event Operations Team.
• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Requirements

Education and Experience: - High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Qualifications

Qualifications: - Demonstrated leadership skills. - Strong organizational and problem-solving abilities. - Excellent interpersonal and communication skills. - Ability to manage multiple priorities and deadlines. - Proficiency in Microsoft Office Suite. - Knowledge of event planning and management best practices. - Experience with budgeting and financial management. - Understanding of health and safety regulations.

Skills

• Event Planning and Management
• Financial Management
• Customer Service
• Team Leadership
• Communication Skills
• Problem Solving
• Health and Safety Compliance

Benefits

At The Ritz-Carlton, we offer comprehensive benefits including medical, dental, vision, life insurance, disability coverage, paid time off, and more.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible scheduling to accommodate event needs.