Event/Equipment Support Specialist

About the role

Reporting to the Director of Event Operations, the Event/Equipment Support Specialist in Events Technology is Momentive's primary frontline resource for clients using our events technology and AV systems. This is a hybrid role that blends remote technical support, periodic onsite client training, and in-office equipment testing — ensuring clients have a seamless experience before, during, and after their events. The ideal candidate thrives in a fast-paced environment, builds strong client relationships, and brings a passion for technology in the live events and production space. This is an on-site role in our East Norriton Township, PA location with occasional travel required.

Responsibilities

• Serve as the primary point of contact for client inquiries related to events technology, AV systems, and software platforms via phone, email, and ticketing systems.
• Diagnose and resolve technical issues remotely in a timely and professional manner.
• Maintain detailed records of support interactions, troubleshooting steps, and resolutions.
• Escalate complex issues to internal technical teams when necessary and follow through to resolution.
• Travel to client sites to deliver hands-on training sessions on software platforms and AV/events technology.
• Develop and maintain training materials, user guides, and documentation tailored to client needs.
• Build strong client relationships through consultative, in-person engagement.
• Identify opportunities to improve the client experience and relay feedback to internal teams.
• Report to the Philadelphia-based office to assist in testing, configuration, and quality assurance of AV and events technology equipment ahead of deployments.
• Collaborate with internal events and technical teams to ensure equipment is event ready.
• Troubleshoot hardware and software issues identified during testing cycles.
• Other duties as assigned.

Qualifications

Required:

• 1–3 years of experience in a technical support, helpdesk, or client-facing technology role.
• Familiarity with AV systems, events technology, or production environments.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical clients.
• Comfortable with occasional travel (approximately once per month).

Preferred:

• Experience with ticketing/CRM platforms (e.g., Zendesk, Salesforce, HubSpot).
• Knowledge of event production workflows or live event environments.
• CompTIA A+, Network+, or similar certifications a plus.

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility