Event Service Specialist

About the role

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies, a global leader in event production and technology. Recent honors include 2026 Chief Marketer Agency of the Year and the Ad Net Zero Award for sustainability. Learn more at www.firstagency.com. Location: New York – This is a full-time, on-site role. Employment Type: 6-month fixed-term contract, with the potential to convert to a permanent position.

Responsibilities

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, traveling between different floors and buildings throughout the day.
• Coordinate and execute event logistics.
• Review all event needs and re‑confirm or clarify any areas of concern prior to event.
• Support events onsite which could include managing multiple events a day.
• Troubleshoot issues and escalate any advanced needs to the appropriate internal partner.
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (e.g., guest count changes, schedule changes, room setup or catering changes).
• Assist event managers in the planning of large‑scale events.
• Support the end‑to‑end planning for small‑scale events as needed.
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up‑to‑date and accurate.
• Responsible for compiling reports related to on‑site events, including post‑event data.
• Support the Guest Services team as needed, which could include but is not limited to guest check‑in, wayfinding, swag organization and distribution, and answering questions on event details.

Requirements

• Bachelor’s Degree preferred.
• Minimum 1 year of relevant experience.
• Fluency in English required.
• Assigned to a primary location with flexibility to deploy across the campus as needed; on‑site position.
• Knowledge of basic