Event Concierge

About the Organization

Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

About the Role

The Event Concierge is a highly visible role and the central point for handling and addressing special needs or requests during multi-day conferences, meetings, events, weddings and other group and event business held at the hotel. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. The Event Concierge position was created to not just meet, but exceed the expectations of meeting & event planners and guests. This position is a proactive, empowered problem-solver who provides meeting & event planners with seamless, on-site support.

The Event Concierge works directly with the Event Managers and Meeting & Event Planners during the event phase of the meeting or special event, with other projects pre and post event as assigned. This position is a highly visible representative of the hotel who is aimed towards addressing guest needs, anticipation and resolution of potential problems, and ensuring expectations are proactively exceeded at every opportunity.

Responsibilities

• Serve as the central point for handling and addressing special needs or requests during multi-day conferences, meetings, events, weddings, and other group business.
• Provide seamless, on-site support to meeting and event planners.
• Work directly with Event Managers and Meeting & Event Planners during events, as well as pre- and post-event projects as assigned.
• Proactively anticipate and resolve potential problems to exceed guest expectations.
• Represent the hotel as a highly visible, empowered problem-solver.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and understanding of event sales and/or event planning.
• Must possess a professional presentation.
• Outstanding guest services skills in a luxury environment.
• Strong interpersonal and problem-solving skills.
• Highly responsible and reliable.
• Ability to work well under pressure.

Pay

The hourly rate for the position is $25.00.

Benefits

• Complimentary employee meal and parking.
• Complimentary hotel nights and discounts at Hyatt properties around the world.
• Medical, dental, and vision insurance.
• Life insurance and flexible spending account.
• Paid holidays, vacation, and sick leave.
• 401K with matching.
• Employee Stock Purchase Plan.
• Educational reimbursement.