Event Concierge

About the role

The Event Concierge serves as the primary on-site contact for meeting planners during their event, acting as the liaison between Hyatt's Event Sales and Event Planning teams and the client. This highly visible role is responsible for ensuring a seamless event experience by anticipating needs, coordinating with hotel departments, and responding promptly to requests throughout the event. The Event Concierge oversees events taking place at both the hotel and McCormick Place Convention Center, maintaining a strong understanding of event details, hotel meeting facilities, and operational procedures. Success in this role requires exceptional communication, proactive problem-solving, and the ability to manage multiple priorities while delivering Hyatt's commitment to authentic hospitality.

Responsibilities

• Serve as the primary on-site contact for meeting planners throughout their event
• Welcome clients and conduct regular check-ins to ensure event expectations are met
• Coordinate with hotel departments to execute event details and resolve operational issues
• Respond promptly to guest and client requests, anticipating needs whenever possible
• Monitor event progress and communicate updates to Event Sales and Event Planning teams
• Ensure a seamless guest experience while representing Hyatt's service standards
• Must be available to work a flexible schedule, including all shifts (days and evenings as needed), weekends, and holidays based on business demands

Qualifications

• Exemplary customer service skills required
• Must be friendly and can problem solve in a fast-paced environment
• Open and flexible schedule including nights, weekends, and holidays - required
• Refined verbal and written communication skills
• Event planning experience and/or customer service experience preferred

Pay

The hourly wage for this position is $27.75.

Benefits

• Health and welfare plans with a range of choices for you and your eligible dependents available after only 30 days of employment
• Basic life insurance covered by Hyatt for all colleagues
• 401(k) plan with match
• College Saving Plan
• Employee Stock Purchase Plan
• Paid time off, holidays and sick leave
• Paid Family Bonding Time
• Adoption Assistance
• Discounted and complimentary rooms at Hyatt locations across the globe
• Free colleague meals during shifts
• Complimentary or discounted parking and transportation options