Event Concierge

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About the Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality is a high-end private hotel and conference center called Deloitte University. Closed to the public, it features:

• 1,400 hotel rooms - all single occupancy, no suites
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit-down restaurants
• 200,000 square feet of meeting space - Ballrooms, Amphitheater, and classrooms
• Fitness Center, jogging trails, and sports fields (all available to associates)

All clientele are professional. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke.

Responsibilities

• Ensure logistics are in place and executed for meetings
• Oversee Program “Turn” Activities and ensure smooth programmatic flow
• Provide Room and AV orientations as needed
• Assist with movement and placement of conference materials, along with pre- and post-event prepping, shipping, and storing
• Act as a resource, supporting the efforts of the Event & Meeting Managers
• Confirm break, meal, reception, and special event timing, as needed
• Ensure that all meeting changes are vetted, communicated, executed, and tracked for historical purposes

Requirements

• Previous guest or customer service experience required
• 1 year of administrative experience preferred
• Experience in the hospitality industry preferred
• Strong computer skills; proficient in Microsoft Excel, Outlook, and Word
• Microsoft Teams, OneNote, and PowerPoint experience desirable
• Knowledge of Event, Sales, and Catering systems preferred; Infor experience desirable

Benefits

• Awesome Employee Focused Culture with many Associate Events
• Closed many weekends and most holidays - 10 days of holiday pay
• Up to 14 Vacation & Sick days per year
• Weekly pay
• Leadership and Career development programs
• Many opportunities to grow and transfer to new positions
• Free Lunch in the newly remodeled Associate Cafeteria
• Eligible for Medical Insurance and other benefits within 30 days of employment
• Employer matching 401k
• Tuition Reimbursement
• Free parking on-site
• Free uniforms and cleaning service
• Benchmark Hospitality hotel discounts

Pay

$19 per hour

Schedule

Full Time, 2nd Shift