Event Concierge

About the role

Act as the primary liaison between the hotel and the meeting planner, ensuring clear and consistent communication.

• Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications
• Remain constantly on the floor and accessible to clients via two-way radio (F&B channel)
• Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible
• Monitor and manage the planner’s personal and practical needs throughout the day
• Provide thoughtful touches and added services, especially for repeat customers
• Coordinate with engineering through maintenance walkthroughs and escalate issues as needed
• Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas
• Attend pre-convention, tie-down, and planning meetings
• Participate in meet-and-greet site inspections when possible
• Confirm VIP meeting rooms and setups are prepared according to expectations
• Monitor traffic flow, assist with elevator turns, and support crowd management during peak times
• Locate, track, and retrieve boxes or materials as needed
• Monitor trash levels in meeting rooms and offices
• Arrange replacement signage through the business center when handwritten signs are noted
• Deliver service recovery, turning potential negative experiences into positive ones before guest departure
• Maintain constant communication with planners throughout their stay
• Support special projects as scheduling allows
• Learn group programs in detail to proactively support event needs
• Anticipate guest needs before they become requests

Requirements

• Strong hospitality and customer-service mindset
• Ability to stay calm, organized, and proactive in high-pressure environments
• Excellent communication and interpersonal skills
• Strong attention to detail and follow-through
• Ability to multitask and prioritize effectively
• Comfort working on your feet throughout the day
• Team-oriented approach with flexibility to support all departments
• Availability to work varying schedules, including early mornings, evenings, and weekends
• A passion for creating exceptional and memorable event experiences

Benefits

• Career Growth and Advancement – Training, skills development, and career mobility with opportunities for advancement at every level
• Affordable Benefits after 30 days – Full-time colleagues are eligible for medical, dental, vision, life, LTD, and STD coverage
• Referral Bonuses up to $500 – For bringing new members to our team
• Free and Discounted Room Nights – At Hyatt hotels around the world
• Paid Time Off – Holiday pay, new child leave, and personal days
• Healthcare FSA – Save money on eligible medical expenses
• Financial Perks – 401(k) with company match and discounted employee stock purchase plan
• Employee Assistance Program – 24/7 emotional support, legal guidance, and personal & financial resources
• Retail Discounts – Savings at Headspace, Apple, AT&T, Verizon, and more