Event Concierge

About the Hotel

The Omni Louisville Hotel reflects the past, present, and future of Louisville, Kentucky, transforming a significant urban block into a vibrant mixed-use environment. The 612-room hotel is a prominent landmark with iconic glassy ends, offering guests and locals a chance to connect through its unique design and amenities. The hotel features a rooftop pool and bar with seamless indoor-outdoor integration, a bourbon bar, speakeasy, bowling alley, and a 20,000-square-foot urban food hall, Falls City Market, which serves as a hub for both guests and the community.

About the Role

The Event Concierge serves as the onsite liaison between meeting planners, Catering/Convention Service Managers, and all operational departments. This highly visible role is the central point for addressing special needs or requests for in-house groups, ensuring a seamless and memorable experience.

Responsibilities

• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planners and operational departments.
• Communicate with the Event Concierge team and Managers to ensure a seamless guest experience.
• Maintain a basic knowledge of hotel departments and their roles in fulfilling guests’ needs.
• Manage and assist all aspects of hotel events, including day-to-day coordination.
• Ensure meeting and conference arrangements meet specifications and create memorable experiences.
• Proactively resolve problems, keeping clients informed of event status and pending follow-ups.
• Multi-task and prioritize multiple requests while managing time effectively.
• Utilize Delphi software to generate necessary documents and implement changes.
• Demonstrate detailed knowledge of hotel meeting spaces, group dynamics, and event details.
• Attend daily Banquet Event Order meetings and weekly resume meetings as needed.
• Recommend special outside services when required.
• Coordinate and attend pre-convention meetings prior to conferences when scheduled.
• Complete special projects as assigned by the Department Manager.
• Perform other duties as assigned by management.

Requirements

• Must be able to work a flexible schedule, including mornings, nights, weekends, and holidays.
• Previous event or hotel event experience preferred.
• Must be STAR certified.
• Must be Food Handler certified.