Evening Center Specialist I

About the role

This is a part-time position with a competitive wage of $18.00–$21.00 per hour. The employee will be scheduled a range of shifts between 1:00 pm and 8:00 pm, and the call center operates 7 days a week from 6:00 am to 10:00 pm.

Responsibilities

• Provide excellent customer service by greeting and assisting customers
• Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
• Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
• Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards

Qualifications

• High school diploma or equivalent
• Two or more years of work experience within a related technical/functional work area

Ideal candidate traits

• Team player – steps in to assist when and where needed
• Respectful – empathetic and appreciative of customers and team
• Innovative – implements trending and forward-thinking retail solutions
• Hospitable – provides a friendly face and welcoming environment

Benefits

• Flexible scheduling
• Paid time off (PTO)
• Pay on demand
• Ancillary benefits including dental, vision, life insurance, and accidental coverage (varies by location)
• Tuition reimbursement and scholarships
• 10% employee and family discount
• Ongoing trainings and leadership development opportunities
• Community and volunteer programs
• Employee referral bonus
• Product samplings
• Chance to be nominated as a brand champion

Pay

$18.00–$21.00 per hour. The actual rate offered may depend on skills, knowledge, expertise, experience, and internal equity.

Schedule

Part-time, with shifts ranging between 1:00 pm and 8:00 pm, 7 days a week.

About Lunds & Byerlys

Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. We offer convenient, healthy, and contemporary delectables and believe in giving our customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in providing the best shopping experience possible.