Evening Center Receptionist

About the Role

Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve. Our culture of impassioned service delivery is the Diversicare Difference, guided by five Core Values: Integrity, Excellence, Compassion, Teamwork, and Stewardship, as well as 12 Service Standards.

Responsibilities

• Manage multiple phone lines and direct calls as required.
• Greet, announce, and direct guests.
• Direct complaints to appropriate departments or individuals and maintain confidentiality.
• Maintain office supply inventory for corporate office, logging invoices when received.
• Process incoming and outgoing mail.
• Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel.
• Maintain supplies for postage meter, copy machine, fax machines, FedEx, and UPS.
• Respond to facility requests for business cards, name badges, etc.
• Process/distribute company recognition cards for corporate and regional staff.
• Update and maintain corporate and facility directories.
• Monitor all deliveries and notify receiving departments as appropriate.
• Perform special projects as required.
• Assist with administrative positions as needed.

Requirements

• Experience answering/directing multiple phone lines.
• Previous administrative experience in a corporate setting preferred.
• Must possess excellent customer service skills.
• Must possess excellent verbal and written communication skills.
• Must be detail-oriented, organized, and able to prioritize appropriately.
• Must be proficient in Word, Excel, PowerPoint, and Publisher.
• Must maintain a professional appearance.
• High school diploma or equivalent required; college preferred.

Benefits

• Medical/Dental/Vision
• Excellent 401k plan
• Tuition Reimbursement
• Vacation, Holiday, and Sick Time
• Long and Short Term Disability
• Employee Assistance Program
• Life Insurance
• Referral Bonuses
• DiversICARE - employee hardship fund
• Pay advancement program - OnShift Wallet

Schedule

Monday-Friday, 4pm-8pm