Evening Center Manager

Responsibilities

• Front Desk Services: Ensures a positive and inviting environment. Provides customer service training.
• Clinic Fiscal Services: Oversees the collection of cash payments, verifies insurance benefits, ensures authorization processes, and ensures all required patient information and data collection/entry/reporting is accomplished and meets standards and deadlines.
• Clinic Security/Greeter Staff: Provides a safe environment, provides customer service training, monitors intake systems, ensures easy access to the clinic, contacts patients who miss assessment appointments, and encourages them to reschedule.
• Missed Medication Follow-Up: Participates in the call schedule as required, monitors the policy, ensures adequate patient flow, schedules independent assessments, completes psychosocial and treatment plans, develops clinical hypotheses, assists in developing individualized Plan of Care, tracks clients in the Opioid STR program, logs/report data per requirements of Opioid Grant Programs, participates in program recruitment and referrals, and participates in the Opioid Grant monitoring and reporting process.
• Referral Follow-Up: Oversees the Opioid Grant process among participating agencies, ensures multiple needs of clients are addressed and appropriate referrals are made, works toward identification, engagement, and retention of clients, maintains working knowledge of array of services available in the surrounding areas, coordinates resources through multiple points of entry and delivery systems for the benefit of the client’s wellbeing, maintains working knowledge of relevant clinical modalities, and assists in developing individualized Plan of Care.
• Patient Record Review: Maintains working knowledge of relevant clinical modalities such as Motivational Interviewing, Cognitive Behavioral strategies, Medication Assisted Therapy, etc., handles stressful situations, interacts with others, and possesses strong analytical and organizational skills in managing multiple projects in different consecutive stages.

Requirements

• Minimum age requirement of 18.
• Must be patient centered, customer focused, eager, and energetic.
• Ability to work with a diverse population and exhibit excellent customer service skills.
• Bachelor’s degree or currently enrolled in a Bachelor’s Program, Counselor Credentials/ license per state requirements. Certified Counselor preferred; or at least two years of experience working in a management or supervisor position in a healthcare setting.
• Prior experience in an outpatient treatment setting, or equivalent experience.
• Ability to work in an interdisciplinary setting.
• Understanding of HIPAA, Federal, State & CARF / TJC standards & regulations.
• Exceptional oral and written communication skills are required. Proficient in Microsoft Office including, Word, Excel and MS Project. Knowledge & skills with Microsoft products & general computer literacy.
• Knowledge of evidence-based treatment options and treatment systems.
• Knowledge of opioid epidemic, substance abuse treatment, cultural competency, and stakeholders, including: providers, child welfare, juvenile justice, and behavioral health.
• Proven ability to meet deadlines and possess strong analytical and organizational skills in managing multiple projects in different consecutive stages.
• Ability to multi-task and set priorities. Good time management skills are a must.
• Must be able to operate effectively in a fast-paced environment in which attention to detail and audit-trail documentation must be maintained in the face of multiple competing demands for your time.
• Demonstrated organizational skills. Self-starter, able to work autonomously and generate ideas and benefits for the Company. Demonstrates ownership and high level of accountability with willingness to collaborate with others and be open to give and receive constructive feedback.
• Developing a positive rapport with clients, vendors, subcontractors and employees and maintaining business partnerships is critically important.
• Compliance with accepted professional standards and practices. Initiative to take charge of unforeseen situations, solve problems and adjust to schedule changes. Demonstrated high desire for personal growth and development; able to grow into a Treatment Center Director position.
• Fully engaged in previous positions.
• Demonstrated financial acumen.
• Ability to relocate and/or travel.

Qualifications

• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check.
• Satisfactory drug screen.

Benefits

• 401K match
• Medical, Dental, Vision Insurance
• Accident Injury, Hospital Indemnity and Critical Illness Plans
• Company paid Short & Long Term Disability
• Company paid Basic Life Insurance
• Paid Time Off
• Bereavement Leave
• Flexible Sick Time
• Employee Referral Program

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.