Center Manager

About the role

Join an international team working to improve the future of healthcare and enhance the lives of millions of people. Grifols is a global healthcare company that has been working since 1909 to improve health and well-being worldwide. We are leaders in plasma-derived medicines and transfusion medicine, developing, producing, and marketing innovative medicines, solutions, and services in over 110 countries.

Responsibilities

• Meet quarterly goals, including staffing, hours per labor efficiency standards, cost per liter (CPL) targets, and Quality key performance indicators (KPIs).
• Create an organizational environment and value systems that stimulate morale, productivity, and leadership.
• Operate the center and manage employees and operations to the highest standard of ethics and integrity.
• Ensure training and quality goals are met and implement operational changes to maximize center efficiency.
• Monitor and evaluate operations, developing action plans to improve efficiency and supervising process improvements.
• Manage headcount to provide efficient staffing through production fluctuations, providing accurate projections for cyclical, seasonal, or situational spikes.
• Direct all personnel functions, including hiring, work assignments, development, training, disciplinary actions, termination, and maintenance of personnel records.
• Provide strategic direction and planning.
• Oversee donor selection, plasma collection, shipment, and records completion through the Assistant Manager.
• Ensure adequate training of production employees and demonstrate task performance to meet company standards.
• Maintain inventory of goods and supplies, overseeing ordering as needed.
• Ensure the facility is kept neat and clean, and equipment is maintained in good working order.
• Manage freezer operations, including plasma shipments and equipment failures, and respond to all freezer alarms appropriately.
• Develop community representation for public relations and marketing campaigns to attract and retain donors.
• Maintain familiarity and ensure compliance with state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, and cGMP.
• Oversee donor selection, plasma collection, and manufacturing records to uphold production standards in accordance with regulations and procedures.
• Direct management and training staff to meet training and quality goals.
• Build rapport with donors to ensure customer satisfaction and support long-term donation.
• Work with division/corporate management to prepare the annual budget and manage the facility to achieve production targets and quality goals at the agreed-upon cost structure.

Requirements

• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or a related field.
• Minimum of 3 years of related experience in clinical or general business settings.
• Supervisory experience preferred but not required.
• Experience in a medical and/or cGMP regulated environment preferred.
• Experience with plasma or whole blood preferred.

Location: Fayetteville, NC