Evening and Weekends Scheduling Coordinator (Home Care Agency)

Evening & Weekend Scheduling Coordinator

Scheduling & Staffing Coordination

• Respond to caregiver call-offs, schedule changes, and staffing emergencies.
• Fill open shifts quickly and effectively while maintaining continuity of care.
• Utilize WellSky Personal Care to manage schedules, caregiver assignments, availability, and client service needs.
• Coordinate staffing solutions that balance client preferences, caregiver availability, and operational requirements.
• Maintain accurate documentation of all scheduling activities and staffing actions.

Client & Caregiver Support

• Serve as an after-hours point of contact for caregivers and clients.
• Provide professional, timely, and compassionate support during urgent situations.
• Communicate schedule changes and staffing updates clearly and effectively.
• Help caregivers navigate scheduling challenges and service-related questions.
• Deliver exceptional customer service with every interaction.

Problem Solving & Decision Making

• Proactively identify and resolve scheduling challenges before they impact service delivery.
• Exercise sound judgment when managing competing priorities and urgent situations.
• Escalate clinical, safety, or operational concerns in accordance with agency protocols.
• Remain calm, professional, and solution-focused during high-pressure situations.
• Collaborate with office leadership when additional support or guidance is needed.

Team Collaboration

• Partner closely with the Lead Scheduler, Client Care Team, and Operations Leadership.
• Ensure smooth communication and handoff of important information to the office team.
• Support a culture of accountability, teamwork, responsiveness, and service excellence.
• Contribute ideas and recommendations that improve scheduling efficiency and caregiver engagement.

Qualifications

• Extensive experience with WellSky Personal Care (ClearCare).
• Previous home care, home health, healthcare staffing, or related scheduling experience.
• Strong understanding of caregiver scheduling, shift coverage, and staffing coordination.
• Exceptional customer service and communication skills.
• Ability to work independently and make sound decisions with limited supervision.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and business communication platforms.
• Availability to work evenings and weekends.

Preferred Experience

• Supporting after-hours operations.
• Managing urgent staffing and scheduling situations.
• Knowledge of Maryland home care operations and best practices.