Evening and Weekends Scheduling Coordinator

Position Summary

At Senior Helpers of Baltimore and Central Maryland, exceptional care depends on exceptional coordination. We are seeking a highly organized, solutions-oriented Evening & Weekend Scheduling Coordinator to provide scheduling coverage and operational support outside of normal business hours.

Key Responsibilities

• Serve as the primary scheduling resource during evenings and weekends.
• Respond to caregiver call-offs, schedule changes, and staffing emergencies.
• Fill open shifts quickly and effectively while maintaining continuity of care.
• Utilize WellSky Personal Care to manage schedules, caregiver assignments, availability, and client service needs.
• Carefully coordinate staffing solutions that balance client preferences, caregiver availability, and operational requirements.
• Maintain accurate documentation of all scheduling activities and staffing actions.
• Serve as an after-hours point of contact for caregivers and clients.
• Provide professional, timely, and compassionate support during urgent situations.
• Communicate schedule changes and staffing updates clearly and effectively.
• Help caregivers navigate scheduling challenges and service-related questions.
• Deliver exceptional customer service with every interaction.
• Proactively identify and resolve scheduling challenges before they impact service delivery.
• Exercise sound judgment when managing competing priorities and urgent situations.
• Escalate clinical, safety, or operational concerns in accordance with agency protocols.
• Remain calm, professional, and solution-focused during high-pressure situations.
• Collaborate with office leadership when additional support or guidance is needed.

Qualifications

• Extensive experience with WellSky Personal Care (ClearCare).
• Previous home care, home health, healthcare staffing, or related scheduling experience.
• Strong understanding of caregiver scheduling, shift coverage, and staffing coordination.
• Exceptional customer service and communication skills.
• Ability to work independently and make sound decisions with limited supervision.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and business communication platforms.
• Availability to work evenings and weekends.

Core Competencies

• WellSky Personal Care (ClearCare) Expertise
• Scheduling & Staffing Coordination
• Customer Service Excellence
• Problem Solving
• Critical Thinking
• Communication
• Time Management
• Adaptability
• Teamwork
• Accountability
• Sense of Urgency
• Attention to Detail