Home Care Scheduling Coordinator

About the role

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors through comprehensive, vetted, and coordinated in-home service networks. We are passionate about our work and are in the exciting and dynamic home healthcare industry, with a large and growing market opportunity as the baby boomers age.

Responsibilities

• Directly coordinates schedules for an assigned group of clients and caregivers.
• Problem solves concerns and questions regarding client and caregiver schedules.
• Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
• Maintains PD Service Change Log to ensure compliance and accuracy.
• Identifies client authorization and schedule with caregivers of appropriate skill level.
• Confirms all schedules, including any changes with clients, ASAP case manager and or designee.
• Ensures nursing intros and orientations are scheduled appropriately.
• Reports changes in status of clients including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc. to the appropriate party, including your supervisor, case manager, emergency contact or nurse assigned to client.
• Coaches caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., documents findings and escalates appropriately.
• Communicates with nursing team and supervisor regarding client and or caregiver needs.
• Participates in recruitment or onboarding activities including communicating staffing needs.
• Provides rotating night and weekend on-call coverage as needed/assigned by supervisor.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
• Dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment skills required. Ability to multitask and work in a fast-moving environment.

Qualifications

• Must remain in stationary position for long periods of time at desk or computer.
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking.

Benefits

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays