Evaluator, Student Records

About the role

This position supports student enrollment by performing assigned core functions within the student records management unit. Responsibilities include analyzing and evaluating incoming credentials, ensuring compliance with policies and procedures, maintaining and updating student records, and providing excellent customer service.

Responsibilities

• Analyzes and evaluates incoming credentials and supporting educational documentation, and processes outgoing transcripts.
• Performs the evaluation of credit awarding information used in the analysis of student records and transcripts.
• Ensures compliance of student records with federal, Florida Statute, policies and procedures.
• Maintains and regularly updates appropriate student records documentation and accuracy.
• Conducts pre-enrollment transactions such as credential processing, enrollment verification, and admission eligibility verification.
• Provides excellent customer service by responding to General Council records requests, subpoenas, and correspond via email and telephone to students, staff, and faculty.
• Solves academic records discrepancies.
• Applies analytical techniques and methods to gather and analyze data to resolve and/or make recommendations that comply with College policies and procedures.
• Updates student records by ordering transcripts through the Florida Automated System for Transferring Electronic Records.
• Processes test score evaluation for college credit via CLEP, IBs, AP, and AICE.
• Processes approved prior learning assessment for awarding college credit.
• Processes and maintains records of transactions and data into Workday, CID and Image Director.
• Assists with system upgrades testing and prepares detailed analysis of system records fixes needed.
• Participates and assists in ongoing department projects and testing that pertain to the Office of the Registrar.
• Performs related duties as assigned including but not limited to serving as a backup for other team members.

Requirements

• Minimum Education: Bachelor’s degree required.
• Minimum Experience/Training: Four years of functional experience in compliant records management field and/or related experiences in admissions, advisement, evaluating post-secondary credit by exam and student records.

Qualifications

• Possess excellent customer service skills.
• Knowledge of record retention policies and data privacy policies and procedures (FERPA); NSLDS and National Student Clearinghouse enrollment reporting processes; generally accepted AACRAO guidelines, federal, state and regulatory requirements; academic policies and procedures.
• Strong knowledge in research methods and procedures applicable in academic records and awarding credit by exam.
• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to prepare clear and accurate records, data information and other electronic or written materials.
• Strong organizing, interpersonal, coordinating, attention to detail, written and oral communication skills.
• Ability to be tactful, confidential, and discreet when communicating with students and constituents.
• Ability to manage own work to job and performance standards.
• Ability to participate as an active team member.
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products, Workday, CID.
• Ability to interact and effectively communicate with employee and student populations.

Skills

• Excellent customer service skills.
• Knowledge of record retention policies and data privacy policies and procedures (FERPA); NSLDS and National Student Clearinghouse enrollment reporting processes; generally accepted AACRAO guidelines, federal, state and regulatory requirements; academic policies and procedures.
• Strong knowledge in research methods and procedures applicable in academic records and awarding credit by exam.
• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to prepare clear and accurate records, data information and other electronic or written materials.
• Strong organizing, interpersonal, coordinating, attention to detail, written and oral communication skills.
• Ability to be tactful, confidential, and discreet when communicating with students and constituents.
• Ability to manage own work to job and performance standards.
• Ability to participate as an active team member.
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products, Workday, CID.
• Ability to interact and effectively communicate with employee and student populations.

Benefits

• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan.
• Tuition Assistance and Tuition Reimbursement are available to employees and family members.

Pay

$42,320 - $49,726 - Salary commensurate with education and experience.

Schedule

Monday - Friday/Weekends/Varies Hours Per Week 40