ESP Clinical Supervisor, Gardner

About the role

The Clinical Supervisor will lead and support the operations of our Emergency Service Programs (ESPs), which offer behavioral health assessments, interventions, and stabilization services. The position involves providing clinical guidance to staff, direct care coverage, and collaboration with external partners.

Responsibilities

• Provide supervisory coverage of Crisis and Respite Programs when on-duty, offering clinical and professional guidance to counselors and clinicians.
• Provide on-call supervision of Crisis and Respite Programs as assigned.
• Perform intake, psychiatric assessments, and appropriate dispositions for clients experiencing mental health emergencies.
• Facilitate intakes and assessments for clients referred for domiciliary supports.
• Develop community contacts and coordinate the creation of crisis plans and protocols for clients presenting frequently in crisis.
• Act as a liaison with community agencies, hospital departments, and police departments, providing consultation and education as needed.
• Ensure compliance with Agency, DMH, DPH, and other licensing authorities, including third-party payer regulations regarding record-keeping requirements.
• Facilitate coordination between Crisis and Respite programs, including screening Respite referrals, authorizing Respite admissions, and coordinating crisis intervention with Respite clients as needed.

Requirements

• Master's degree in a mental health discipline, with a clinical license (LMHC, LMFT, LCSW).
• At least five years of experience working with mentally ill populations, including at least one year with supervisory responsibilities (preferred).

Qualifications

• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Skills

• Positive attitude and resilience.
• Effective communication and collaboration skills.
• Self-awareness and prioritization.
• Accountability and feedback integration.

Benefits

• Competitive salaries.
• Full health and dental coverage.
• Free CEUs for in-house training.
• Adequate paid time off.
• A 403B retirement savings plan.
• Employee referral bonuses.
• Group rate supplemental insurances.
• A premier employee assistance program.
• Personal cell phone plan discounts.
• A flexible, supportive work environment fostering collaboration.

Pay

$70,000 - $77,000/year

Schedule

Flexible schedule to accommodate the needs of the Emergency Service Programs.

What We Offer

• Training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

Our Agency

At Clinical & Support Options, Inc., we are a dynamic behavioral health organization serving Western Massachusetts for over 50 years. We have offices in Springfield, Northampton, Greenfield, and beyond, dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

EEO/AA

We are committed to creating a diverse and inclusive workplace and are proud to be an Equal Opportunity Employer.