Escrow Officer

Essential Functions

• All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer
• Run a Sale/Refinance unit from opening to closing
• Answer questions and give direction to the Escrow Processors and Escrow Assistants
• Have full knowledge of escrow and be able to resolve situations/issues/problems professionally and customer-centrically
• Delegate work load on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed
• Handle all customers and/or phone calls that exceed the capabilities of the Escrow Processors/Escrow Assistants and Junior Escrow Officers
• Ensure that the entire unit is delivering excellent customer service
• Provide training to the Escrow Assistants/Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement
• Aid in the work load when the Escrow Processors and/or Escrow Assistants as needed

Qualifications

• A High School Diploma or Equivalent
• 5+ years of experience as an Escrow Officer is required
• Proficiency in Google and Microsoft Office with the ability to type 40 WPM+
• Experience using Qualia is preferred
• Strong working knowledge of Windows/Mac operating system-experience
• Must have a minimum book of business of $15,000 a month
• Previous real estate experience is desired

Organizational Relationships

Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

Physical Demands & Work Environment

The Escrow Officer must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.