Escrow Officer

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

About the Role

First American Title is seeking a hands-on Branch Manager / Escrow Officer to lead our Cody, Wyoming office. This is an excellent opportunity for an experienced escrow professional who enjoys managing transactions, supporting a team, building strong customer relationships, and helping a branch operate at its best. This is a working leadership position.

Responsibilities

• Manage residential real estate transactions from opening through closing, funding, and disbursement.
• Oversee the day-to-day operations of the Cody branch.
• Serve as a trusted neutral third party between buyers, sellers, lenders, real estate professionals, and other transaction partners.
• Lead, coach, train, and support branch employees.
• Maintain workflow, monitor employee performance, customer service, and operational efficiency.
• Ensure branch practices and transactions follow established policies, procedures, and compliance requirements.
• Review current processes and identify opportunities to improve accuracy, efficiency, and the customer experience.
• Prepare branch reports and support operational reviews or audits.
• Develop and maintain strong relationships with customers, real estate professionals, lenders, and internal business partners.
• Lead by example and help create a positive, accountable, and collaborative team environment.

Requirements

• High school diploma or equivalent.
• 6+ years of directly related escrow, title, or real estate transaction experience.
• 3–5 years of demonstrated leadership, management, team lead, or supervisory experience.
• Strong knowledge of escrow transactions, closing procedures, funding, and disbursement.
• Experience managing transactions independently as an Escrow Officer.
• Strong decision-making, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• The ability to balance production responsibilities with branch leadership.
• A collaborative, hands-on leadership style and a commitment to supporting the local real estate community.

Qualifications

• Proven Escrow Officer with experience guiding transactions from opening through closing.
• Enjoy working directly with customers and business partners, but ready to lead, mentor, and support others.
• Broad understanding of escrow transactions, closing procedures, funding, and disbursement.
• Sound judgment, operational discipline, and a service-first mindset.
• Comfortable working in a fast-paced environment and taking pride in creating a smooth closing experience for customers while building a strong and successful team.

What You’ll Bring

• High school diploma or equivalent.
• 6+ years of directly related escrow, title, or real estate transaction experience.
• 3–5 years of demonstrated leadership, management, team lead, or supervisory experience.
• Strong knowledge of escrow transactions, closing procedures, funding, and disbursement.
• Experience managing transactions independently as an Escrow Officer.
• Strong decision-making, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• The ability to balance production responsibilities with branch leadership.
• A collaborative, hands-on leadership style and a commitment to supporting the local real estate community.

Who You Are

• A proven Escrow Officer who understands how to successfully guide a transaction from opening through closing.
• Enjoy working directly with customers and business partners, but you are also ready to lead, mentor, and support others.
• Broad understanding of escrow transactions, closing procedures, funding, and disbursement.
• Sound judgment, operational discipline, and a service-first mindset.
• Comfortable working in a fast-paced environment and take pride in creating a smooth closing experience for customers while building a strong and successful team.

Pay & Benefits

Pay Range: $21.98 - $29.30 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.