ERTS Dispatcher

Responsibilities

• Organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization.
• Coordinate incoming customer requests and ensure the proper manpower and equipment is dispatched to provide excellent and on-time customer services.
• Ensure effective communications exist between all personnel and equipment required to provide services to customers.
• Responsible for the completion of regulatory reporting on shift.
• Provides day-to-day environmental support to open projects to ensure compliance with environmental policies, requirements, and procedures.
• Serves as a technical supervisor on matters relating to environmental spills.
• Oversee projects including all phases of spill response, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, and client satisfaction.
• Dispatching of contractor for excavation, transportation, and disposal of products.
• Oversees contractors in field to determine sources and methods of controlling pollutants in air, water, and soil.
• Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services, inquiries, and resolution.
• Maintains professional competency in all aspects of the job.
• Perform other job-related duties as required.

Qualifications

• Must have dispatch, customer service experience.
• Must have a working knowledge or the ability and initiative to develop a working knowledge of OSHA and RCRA, OSHA and DOT Regulations.
• Strong time management skills, attention to detail, organizational skills, and ability to manage multiple projects.
• Must be a team player and work to accomplish common goals in the department.
• Data entry, excellent written and verbal communication.
• Strong computer skills with a solid proficiency in Microsoft based applications, as well as software used by ERTS.
• Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.
• Effectively communicate with others, including clients, employees, and outside professionals.
• Able to orchestrate large volumes of data while meeting critical deadlines.
• Exemplify professionalism in personal appearance and demeanor.