Dispatcher

About the role

ABOUT THE JOB
We’re looking for a responsible and skilled Dispatcher to join our team. This plays a crucial role in coordinating the delivery of Cemex products, ensuring efficient and timely service to our customers.

Job Responsibilities

• Delivery Scheduling: Coordinate with production and yard personnel to schedule deliveries, factoring in truck capacity, delivery distances, and unloading times.
• Customer Service Collaboration: Work closely with customer service representatives to optimize delivery schedules.
• Driver Assignment: Assign drivers for concrete product deliveries and generate sales reports.
• Quality Assurance: Ensure high levels of customer satisfaction and promptly address any service quality issues.
• Internal Relationship Building: Cultivate internal relationships to understand and fulfill customer needs.
• Load Tracking: Record mix components for each load and maintain driver communication to streamline deliveries.
• Process Improvement: Recommend procedural enhancements to improve customer service.
• Documentation Management: Generate and manage invoices, delivery tickets, and shipping documents.

Qualifications

• Educational and Licensing Requirements: High School Diploma.
• Experience: Preferably 1 year of dispatching experience.
• Skills: Proficiency in OSHA standards and regulations. Ability to remain calm and efficient under pressure. Attention to detail and strong decision-making skills.

Working Conditions

• Safety First: Wearing protective equipment and adhering to safety protocols is a must.
• Dynamic Environment: You’ll work in diverse environments, including exposure to varying conditions such as outdoor industrial operations settings.
• Physical Requirements: Expect frequent walking, sitting, lifting (up to 50 pounds), pushing, pulling, and climbing as part of your daily routine.

Physical Requirements

WHAT WE OFFER YOU

• Competitive pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off and holiday pay.
• Access to Employee Assistance and well-being programs.
• 401(k) savings plan.
• In-house virtual training through Cemex University and education assistance.

Why Cemex?

At Cemex, we’re committed to helping you reach your full potential. Whether you’re just starting out or looking to take the next step in your career, we provide the resources and support you need to succeed. Let’s build a better future together.