ERS-Service Center Manager - Phoenix

Position Summary

Provide business, managerial, and technical direction to the Service Center. When local Operation Supervisors are not part of the management structure, provide general supervision for Field Engineers and Technicians and schedule workflow. Serve as customer contact and liaison. Keep track of job progress and financial details.

Responsibilities

• Responsible for the sales, profit, and quality of the area operation.
• Review and sign contracts consistent with Limits of Authority.
• Work with the Region Director, Regional Sales Manager and Marketing Services to promote new business.
• Develop Area Profit Plan using local committee and periodically review plan to ensure that Service Center work is on track.
• Hold periodic regular management committee meetings to promote effective communication and review business progress.
• Work with staff to develop weekly invoicing and monthly Status Reports.
• Review and audit field jobs.
• Responsible for the general supervision, safety and technical training of Field Engineers and Technicians.
• Perform employee performance reviews and recommend appropriate salary changes.
• Cookordinate technical training for field personnel and assist with career development.
• Review and recommend field technical procedures and procedure changes.
• Interview job applicants.
• Develop and review proposals, and review reports of field engineers.

Qualifications

• Graduate Engineer BSEE or BSME and no experience.
• Or Graduate of applicable Electrical Technical School or Military equivalent Same or similar work experience in the Industrial Service Industry.
• Requires a high degree of communication, supervisory, organizational and good management skills.
• Communicate effectively, writing and verbally, with clients, peers, subordinates and management.
• Strong computer skills including editing, formatting and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research and operation of computer controlled test equipment.
• Willing to do some overnight travel to cover field region and attend company meetings.