Service Center Manager

Job Duties and Responsibilities

• Leading, directing, and overseeing employees at the service center.
• Managing the Service Center’s hiring process by selecting the best qualified applicants for office and driver staffing.
• Making measurements, setting, and driving company Key Performance Indicators (KPI’s).
• Maintaining profit and loss goals.
• Training and developing drivers and operations staff.
• Providing a safe and efficient working environment for employees.
• Communicating with internal and external customers.
• Directing service center’s transportation activities to maintain efficiency, profitability, and customer satisfaction.
• Monitoring operational metrics throughout the service center and ensuring compliance with local, federal, and state regulations.
• Ensuring operations align with company policies and procedures.
• Collaborating with safety and Human Resources departments on all compliance and disciplinary matters.
• Advocating and maintaining commitment to safety.
• Collaborating with maintenance and equipment cleaning functions for the Service Center and third-party vendors.
• Performing all other duties as specified.

Education/Experience/Licenses/Certifications

• 3+ years of supervisory experience required.
• High school diploma or equivalency required.
• 5+ years of supervisory experience preferred.
• Bachelor’s Degree preferred.
• Transportation, maintenance, and/or equipment cleaning experience preferred.
• Tenure and experience at Highway Transport may be considered in lieu of position requirements.

Skills Required

• Ability to delegate and direct work to personnel.
• Excellent communication with all employees, direct or indirect.
• Effective communication with customers and independent contractors.
• Effectively managing employee relations.
• Excellent customer service.
• Strong organizational skills.
• Sound independent judgement and problem solving.

Physical Demands/Working Conditions

• Occasional travel as needed.
• Majority of time spent in an office environment.
• After hours and weekend work as needed.

Benefits

• 401(k) Match
• Paid Time Off
• Paid Holidays
• HSA Contribution Match
• Wellness Program
• Medical, Dental, Vision Insurance
• Disability, Accident and Life Insurance
• Discount Programs
• Paid Maternity Leave

About the Role

Highway Transport is a tanker trucking company that has been family-owned since 1948. When you join us, you become part of a family-orientated culture that values your contributions and supports your career ambitions. We believe in taking care of our employees and ensuring their well-being. That's why we offer a competitive salary and a comprehensive benefits package designed to support you in every aspect of your life.