ERP Organizational Change Management Trainer
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "What We Offer:" maybe part of benefits? The posting includes a paragraph about city, then OIT description, then job description, essential functions, qualifications, competencies, additional information (salary range cannot exceed $90,000), work setting, fingerprint, perks/benefits, residency requirement, vaccination note, EEO statement (should be removed). We need to preserve substantive info.
We need to decide sections: maybe "About the role" (intro about OIT and project), "Responsibilities" (essential functions), "Qualifications" (education/experience), "Skills" (competencies), "Benefits" (perks list), "Pay" (salary range), maybe "Schedule" (work setting: in-person). Also maybe "Additional Information" like residency requirement, vaccination, fingerprint? Could be part of "Requirements" or separate? But we should not create sections with filler. Provide only sections with content.
Let's extract content:
Intro: "A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here."
That's generic city description; could be "About the role" or maybe not needed? It's about the city, not role. But we could include as "About the role" maybe not ideal. However instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role summarizing the role and context. The intro includes city description; we could incorporate that as part of About the role.
Then OIT description: "The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency."
That could be part of About the role.
Then Job Description paragraph about OPAL ERP project.
Then Essential Functions list (Training Program Design and Delivery, Change Management, Technical Expertise, User Support and Relationship Building). Those are responsibilities.
Then Qualifications: bullet list? It's paragraph: "Bachelor’s degree in related or a combination of education and progressively responsible work experience in a related area may be substituted in lieu of a four-year degree. Minimum of five years relevant experience as a technical trainer, change management analyst, or any other similar role. Experience with implementing ERP and/or DW/BI solutions is strongly preferred. Minimum of five years relevant experience as a technical trainer, training coordinator, or any other similar role. Proven work experience as an IT Trainer, Technical Trainer or similar role with Workday ERP, preferred but not required"
Note duplicate lines; we need to deduplicate.
Then Competencies, Knowledge, Skills And Abilities list: many items.
Then Additional Information: Salary Range cannot exceed $90,000. Work Setting: in-person (onsite). Fingerprint background check. Discover the Perks of Being a City of Philadelphia Employee: list of benefits (comprehensive health coverage, wellness program, paid vacation, sick leave, holidays, retirement savings, Public Service Loan Forgiveness, Free Commute on SEPTA, Tuition Discounts and Scholarships). Then residency requirement: must be city resident within six months of hire. Vaccination note (effective May 22, 2023). EEO statement (remove).
We need to output only HTML fragment, no markdown.
We'll create sections:
About the role
with paragraph(s) summarizing city, OIT, OPAL ERP project.
Responsibilities
with - for each essential function.
Qualifications
with - for education/experience requirements.
Skills
with - for competencies.
Benefits
with - for perks list.
Pay
with Salary range cannot exceed $90,000.
Schedule
with Work setting: in-person (onsite).
We might also include residency requirement and vaccination note maybe as part of Requirements? Could add a Requirements
but we already have Qualifications. Could add a separate section for "Additional Requirements" like residency, fingerprint, vaccination. But instructions: prefer few substantive sections over many thin ones. Could incorporate residency and vaccination into Qualifications or Responsibilities? Probably better to add a short under Qualifications or maybe a separate section "Requirements" if we have content. However we already have Qualifications covering education/experience. Adding another section for residency etc may be thin but still substantive. Could combine into Qualifications as extra bullets.
Let's decide: We'll keep Qualifications for education/experience, and add a separate section "Requirements" for residency, fingerprint, vaccination. But that may be thin but still specific. However we have many sections already; maybe we can add a subsection within Qualifications? But we must follow headings list; we can add "Requirements" as heading if we have content. The list includes Requirements as possible heading. So we can have Requirements section for residency, fingerprint, vaccination. That seems appropriate.
Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
Now we need to ensure we don't include boilerplate like EEO, duplicated lines, application instructions (cover letter and resume). Remove "Important: To apply, candidates must provide a cover letter and a resume." Also remove "Discover the Perks of Being a City of Philadelphia Employee:" maybe keep as intro to benefits but not as heading. We'll just list benefits.
Also remove "Effective May 22, 2023, vaccinations are no longer required..." we keep vaccination note as requirement.
Now craft content.
About the role paragraph(s):
We can combine city intro and OIT description and OPAL project.
Let's write:
The City of Philadelphia is a best‑in‑class city that attracts best‑in‑class talent, offering a vibrant arts scene, rich history, and a culture of passion and grit. With over 30,000 employees and more than 1,000 job categories, the city provides boundless opportunities to make an impact. As an employer, it values inclusion, integrity, innovation, empowerment, and hard work, providing a vibrant work environment, comprehensive health care and benefits, and pathways for growth.
The Office of Innovation & Technology (OIT) is the central IT agency for the city, headed by the Chief Information Officer. OIT oversees all major information and communications technology initiatives, ensuring advanced, optimized, and responsive technology infrastructure, data security continuity, and efficient government across all departments.
OIT is leading the OPAL ERP and DW/BI project, a citywide initiative to modernize core financial, grants, procurement, and supply chain business processes by replacing legacy systems (FAMIS, ADPICS, ACIS, PHLContracts, etc.) with an Enterprise Resource Planning solution. The project aims to reduce transaction processing time, improve information access for reporting and analysis, and simplify onboarding for new employees.
That seems good.
Responsibilities: essential functions list.
We need to extract each bullet:
- Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems.
- Customize training content based on different user roles and business processes.
- Conduct both classroom and online training sessions.
- Develop plans for how changes will be implemented, communicated, and monitored (including impact assessments, stakeholder analysis, and readiness assessments).
- Measure the effectiveness of change initiatives and report on their outcomes (including collecting feedback, analyzing data, and making recommendations for future improvements).
- Understand the functionality of the ERP system and its modules; provide technical support to users during training sessions; troubleshoot related issues.
- Support the user community; implement change as part of the change management team; establish relationships with functional SMEs and technical team.
We can combine some.
Now Qualifications: education/experience.
We need to deduplicate:
- Bachelor’s degree in a related field, or a combination of education and progressively responsible work experience may be substituted for a four‑year degree.
- Minimum of five years of relevant experience as a technical trainer, change management analyst, or similar role.
- Experience implementing ERP and/or DW/BI solutions is strongly preferred.
- Proven work experience as an IT Trainer, Technical Trainer, or similar role with Workday ERP is preferred but not required.
Note there was duplicate line about five years experience as technical trainer, training coordinator; we can keep one.
Now Skills: list competencies.
We need to extract each:
- Knowledge of Full Systems Development Lifecycle (SDLC).
- Ability to keep data confidential.
- Strong problem solving and analytic skill sets.
- Strong written and oral communication skills (including ability to present ideas in user‑friendly, business‑friendly, and technical language) and interpersonal skills with a focus on rapport‑building, listening, and questioning skills.
- Strong meeting facilitation and interviewing skills.
- Meeting presentation and end‑user training delivery skills.
- Ability to work well with individuals at all levels within and outside the organization.
- Ability to work well under pressure in a fast‑paced organization.
- Supervising, coaching and collaborating skills.
- Hands‑on experience with learning management and training material development and delivery tools.
We can list as bullets.
Benefits: list perks.
From "Discover the Perks of Being a City of Philadelphia Employee:" list:
- Comprehensive health coverage for employees and their eligible dependents
- Wellness program offers eligibility into the discounted medical plan
- Employees receive paid vacation, sick leave, and holidays
- Generous retirement savings options are available
- Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
- Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
- Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings
About the role
with paragraph(s) summarizing city, OIT, OPAL ERP project.Responsibilities
with- for each essential function.
Qualifications
with- for education/experience requirements.
Skills
with- for competencies.
Benefits
with- for perks list.
Pay
withSalary range cannot exceed $90,000.
Schedule
withWork setting: in-person (onsite).
We might also include residency requirement and vaccination note maybe as part of Requirements? Could add aRequirements
but we already have Qualifications. Could add a separate section for "Additional Requirements" like residency, fingerprint, vaccination. But instructions: prefer few substantive sections over many thin ones. Could incorporate residency and vaccination into Qualifications or Responsibilities? Probably better to add a shortunder Qualifications or maybe a separate section "Requirements" if we have content. However we already have Qualifications covering education/experience. Adding another section for residency etc may be thin but still substantive. Could combine into Qualifications as extra bullets. Let's decide: We'll keep Qualifications for education/experience, and add a separate section "Requirements" for residency, fingerprint, vaccination. But that may be thin but still specific. However we have many sections already; maybe we can add a subsection within Qualifications? But we must follow headings list; we can add "Requirements" as heading if we have content. The list includes Requirements as possible heading. So we can have Requirements section for residency, fingerprint, vaccination. That seems appropriate. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Now we need to ensure we don't include boilerplate like EEO, duplicated lines, application instructions (cover letter and resume). Remove "Important: To apply, candidates must provide a cover letter and a resume." Also remove "Discover the Perks of Being a City of Philadelphia Employee:" maybe keep as intro to benefits but not as heading. We'll just list benefits. Also remove "Effective May 22, 2023, vaccinations are no longer required..." we keep vaccination note as requirement. Now craft content. About the role paragraph(s): We can combine city intro and OIT description and OPAL project. Let's write:
The City of Philadelphia is a best‑in‑class city that attracts best‑in‑class talent, offering a vibrant arts scene, rich history, and a culture of passion and grit. With over 30,000 employees and more than 1,000 job categories, the city provides boundless opportunities to make an impact. As an employer, it values inclusion, integrity, innovation, empowerment, and hard work, providing a vibrant work environment, comprehensive health care and benefits, and pathways for growth.
The Office of Innovation & Technology (OIT) is the central IT agency for the city, headed by the Chief Information Officer. OIT oversees all major information and communications technology initiatives, ensuring advanced, optimized, and responsive technology infrastructure, data security continuity, and efficient government across all departments.
OIT is leading the OPAL ERP and DW/BI project, a citywide initiative to modernize core financial, grants, procurement, and supply chain business processes by replacing legacy systems (FAMIS, ADPICS, ACIS, PHLContracts, etc.) with an Enterprise Resource Planning solution. The project aims to reduce transaction processing time, improve information access for reporting and analysis, and simplify onboarding for new employees.
That seems good. Responsibilities: essential functions list. We need to extract each bullet: - Develop and deliver training sessions for end-users, covering various aspects of the ERP and related supporting systems. - Customize training content based on different user roles and business processes. - Conduct both classroom and online training sessions. - Develop plans for how changes will be implemented, communicated, and monitored (including impact assessments, stakeholder analysis, and readiness assessments). - Measure the effectiveness of change initiatives and report on their outcomes (including collecting feedback, analyzing data, and making recommendations for future improvements). - Understand the functionality of the ERP system and its modules; provide technical support to users during training sessions; troubleshoot related issues. - Support the user community; implement change as part of the change management team; establish relationships with functional SMEs and technical team. We can combine some. Now Qualifications: education/experience. We need to deduplicate: - Bachelor’s degree in a related field, or a combination of education and progressively responsible work experience may be substituted for a four‑year degree. - Minimum of five years of relevant experience as a technical trainer, change management analyst, or similar role. - Experience implementing ERP and/or DW/BI solutions is strongly preferred. - Proven work experience as an IT Trainer, Technical Trainer, or similar role with Workday ERP is preferred but not required. Note there was duplicate line about five years experience as technical trainer, training coordinator; we can keep one. Now Skills: list competencies. We need to extract each: - Knowledge of Full Systems Development Lifecycle (SDLC). - Ability to keep data confidential. - Strong problem solving and analytic skill sets. - Strong written and oral communication skills (including ability to present ideas in user‑friendly, business‑friendly, and technical language) and interpersonal skills with a focus on rapport‑building, listening, and questioning skills. - Strong meeting facilitation and interviewing skills. - Meeting presentation and end‑user training delivery skills. - Ability to work well with individuals at all levels within and outside the organization. - Ability to work well under pressure in a fast‑paced organization. - Supervising, coaching and collaborating skills. - Hands‑on experience with learning management and training material development and delivery tools. We can list as bullets. Benefits: list perks. From "Discover the Perks of Being a City of Philadelphia Employee:" list: - Comprehensive health coverage for employees and their eligible dependents - Wellness program offers eligibility into the discounted medical plan - Employees receive paid vacation, sick leave, and holidays - Generous retirement savings options are available - Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. - Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. - Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings
- for perks list.
- for competencies.
- for education/experience requirements.