Equipment Coordinator

About the role

At Best Restaurant Equipment and Design, we help restaurants and foodservice businesses bring their visions to life through quality equipment and design solutions. Since 1987, we've built our reputation on service, teamwork, and follow-through, and we've been 100% employee-owned since 2016.

Responsibilities

• Provide exceptional sales support and customer service through timely responses, accurate information, and proactive communication.
• Manage the ordering process end-to-end: system input, expediting, delivery to destination.
• Cook up communication between vendors, customers, and sales by tracking purchase orders and updating system notes.
• Determine freight/logistics by securing and evaluating estimates across parcel, LTL, and full truckload carriers.
• Verify vendor pricing, reconcile discrepancies, generate contract change orders, and prepare projects for billing.
• Initiate and coordinate service calls for equipment malfunctions, providing consistent follow up with service providers and end users to ensure resolution.
• Initiate and resolve freight claims involving damaged merchandise.
• Produce reports on open order status, purchase history, service agency listings, and more.
• Assist with punch list resolution, returns, and other project closeout needs.

Qualifications

• 2 to 4 years of customer service experience (preferred: foodservice, distribution, or construction-related fields).
• A strong project management mindset, especially around ordering workflows and freight routing.
• Familiarity with buying and selling concepts and a basic grasp of accounting, including cost to price relationships and contract reconciliation.
• Excellent organization, time management, and attention to detail.
• Strong problem-solving skills and follow-through to resolution.
• Excellent verbal and written communication skills.
• High computer literacy (email, MS Office, and business communication tools).
• Nice to have: experience working with purchase orders, freight claims, and vendor pricing reconciliation; background in equipment sales support or construction/project coordination.