Equine Claims Specialist

About the role

The Equine Claims Specialist is responsible for handling complex, high-value claims involving equine mortality, infertility, theft, transit, and related coverages. This role requires technical claims expertise, familiarity with veterinary and equine industry practices, and the ability to resolve sensitive, high-profile matters with professionalism.

Key Responsibilities

• Conduct thorough claim evaluations by gathering and analyzing relevant information, enabling timely and accurate resolution.
• Make informed decisions within established authority levels while proactively identifying potential issues.
• Ensure accurate system data and documentation through the consistent collection, analysis, and summarization of claim information.
• Draft coverage letters and manage litigation, mediations, and arbitrations as needed.
• Collaborate with customers and agents to address inquiries, resolve issues, and maintain strong relationships while delivering a high level of customer service.
• Serve as a primary contact for policyholders, brokers, reinsurers, and underwriters, providing clear communication and guidance.
• Collaborate with underwriting to share claims insights and emerging trends.

Qualifications and Experience

• Strong knowledge of equine/bloodstock insurance (mortality, infertility, transit, theft).
• 3+ years of claims handling experience, preferably within specialty lines.
• Ability to interpret complex veterinary and medical documentation.
• Excellent communication, organizational, and customer service skills.
• Proficiency in Microsoft Office and electronic claim systems.
• Willingness to travel domestically and internationally as needed.

Compensation and Benefits

Base salary range for this position is $60,000–$70,000 plus eligibility for a performance-based annual bonus. Actual compensation will be based on experience, education, and geographic location. We offer a competitive benefits package, including:

• 401(k) with company match
• Paid Time Off, Sick Leave
• Medical, Health Reimbursement Arrangement (HRA)
• Telemedicine
• Wellness Program
• Employee Assistance Program (EAP)
• Dental, Vision, Accident & Critical Illness Insurance
• Flexible Spending Account (FSA), Dependent Care FSA
• Group and Voluntary Life Insurance
• Short- and Long-Term Disability
• Pet Insurance
• Transit and Parking benefits