Claim Technical Specialist- Equine

Key Accountabilities/Deliverables

• Ensure compliance with established claim handling guidelines regarding coverage, investigation, evaluation, and resolution of claims.
• Gather and analyze information necessary to make an accurate evaluation of the claim by delivering effective resolution of claims, make decisions within established authority levels and identify potential issues.
• Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information.
• Work with external customers as well as agents to address questions, resolve problems and maintain rapport while providing an exceptional level of customer service.
• Create innovative and effective approaches and solutions that have a positive impact on business results and delivers superior claim services.
• Direct and monitor assignments to experts and outside counsel.
• Participate in special projects or assist other team members as needed.

Technical Knowledge and Understanding

• Possesses a detailed understanding of good faith claims handling.
• Have working knowledge of state specific claim handling guidelines and legal principles as they pertain to equine insurance.
• Good working knowledge of MS Office.
• Previously utilized an electronic claim system.
• Possess valid adjuster license.
• Successful completion of insurance courses or industry designations.
• Experience: College degree preferred, Equine Industry knowledge preferred, A minimum of 5 years’ experience in equine, livestock or farm insurance claims.

Qualifications

• Authorized to work for any employer in the U.S.
• Competitive salary and opportunities for professional development and advancement.
• Benefits: Medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program.