Epicor Eclipse Support Specialist

Job Title: Eclipse ERP Support Analyst Location: Remote Onsite Requirements: Fully Remote Compensation Range: $70,000–$90,000 Benefits: AvailableIntroduction We are seeking an experienced Eclipse ERP Support Analyst to provide hands-on support to users across a multi-location distribution environment. This role will own the Eclipse support ticket queue, troubleshoot issues, resolve user problems, and help keep day-to-day business operations moving. The ideal candidate will have 3–5 years of hands-on Epicor Eclipse experience and a broad understanding of distribution processes including order entry, purchasing, receiving, inventory, warehouse operations, pricing, AR, AP, and GL. This is a great opportunity for an Eclipse power user or support professional who enjoys solving problems, working directly with end users, and taking ownership of issues from initial ticket through resolution. Day-to-Day Responsibilities • Manage the Eclipse help desk queue by triaging, troubleshooting, resolving, and closing tickets with clear documentation • Provide support across sales/order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL • Troubleshoot and resolve issues involving orders, transactions, locked records, posting errors, printing/forms, and other day-to-day Eclipse issues • Guide users through "how-to" questions using established SOPs and procedures • Recreate issues, review transaction history, identify root causes, and determine the appropriate resolution or escalation path • Work directly with users via phone, Teams, or screen sharing to resolve issues efficiently • Process approved user access, account changes, password resets, security access, printer/form routing, and terminal/session issues • Escalate configuration or system-related issues when necessary and provide detailed information for further troubleshooting • Open and manage vendor support cases when an issue requires additional assistance • Identify recurring issues and trends and communicate opportunities for broader process or system improvements • Maintain thorough ticket documentation and contribute solutions to the support knowledge baseRequired Skills & Qualifications Must-have qualifications that candidates must meet to be considered. • 3–5 years of hands-on Epicor Eclipse experience in an ERP support, help desk, or power-user capacity • Broad working knowledge of Eclipse across order entry, purchasing, receiving, inventory, warehouse, pricing, AR, AP, and GL • Strong understanding of distribution workflows, including quote-to-cash, procure-to-pay, and inventory management • Proven troubleshooting skills with a methodical approach to diagnosing and resolving ERP issues • Strong judgment when determining whether to resolve an issue directly or escalate it • Clear communication skills and the ability to support users effectively under pressure • Strong documentation skills with experience maintaining detailed support tickets • Self-motivated and reliable with the ability to independently manage a remote support queuePreferred Skills & Qualifications Nice-to-have skills that would make a candidate more competitive but are not required. • Experience supporting Eclipse across multiple branches or locations • Experience with RF warehouse tools or other Eclipse-related add-ons • Experience working with help desk ticketing systems and SLA-driven support environments • Background supporting an electrical, industrial, wholesale, or other distribution organization • Experience identifying recurring ERP issues and helping develop knowledge-base resources or process improvements #TECH