Epicor Support Specialist

About the role

We’re partnering with a rapidly growing organization seeking a driven Epicor Technical Specialist.

Responsibilities

• Provide day-to-day technical support across hardware, software, ERP, and user accounts
• Manage and resolve helpdesk tickets with speed and professionalism
• Install, configure, and troubleshoot systems and applications
• Support onboarding/offboarding processes, including account setup and permissions
• Document issues, resolutions, and processes clearly
• Escalate complex issues when needed

Epicor ERP Specialization (Growth Path)

• Troubleshoot and resolve complex Epicor ERP issues across modules
• Support dashboards, BAQs, BPMs, and reporting needs
• Partner with internal stakeholders to understand and improve business processes
• Train end users and enhance ERP adoption across the organization
• Aid with system upgrades, testing, and implementations
• Maintain documentation for workflows, processes, and support procedures
• Collaborate with vendors and developers on enhancements and fixes

Ongoing Impact

• Identify opportunities to improve system performance and user experience
• Contribute to IT initiatives and continuous improvement efforts
• Deliver a high level of customer service and communication

Qualifications

• 1–3 years of experience in IT support or helpdesk environments
• 2+ years of hands-on Epicor ERP experience
• Strong Microsoft Excel skills
• Experience with Windows OS, Microsoft 365, and business applications
• Understanding of core business processes (finance, operations, inventory, etc.)
• Experience working with ticketing systems and documentation

Skills

• Nice-to-have: Experience in a manufacturing environment
• Nice-to-have: Exposure to SQL, C#, or Crystal Reports
• Nice-to-have: ERP customization, reporting, or workflow experience

Benefits

Budget: $75,000-$95,000 annually