Epicor Technical Specialist I

About the role

Yazoo Mills, Inc., a privately owned manufacturer of high-quality paper tubes and cores serving industries such as converting, labeling, printing, packaging, flexible packaging, ropes and twines, medical supplies, tapes, graphic arts, and more, is a family‑owned business with over 120 years of stability. The company fosters a culture of innovation, problem solving, community‑mindness, and results‑driven performance. Its workplace values—integrity, innovation, collaboration, quality, and a 4C safety culture—guide how employees think, act, and communicate. Yazoo Mills is hiring an Epicor Technical Specialist to join its well‑established and growing team at the New Oxford, PA facility.

Responsibilities

• Identify recurring issues and participate in implementing long‑term corrective solutions.
• Support Epicor technical solutions including dashboards, BAQs, BPMs, UBAQs, Application Studio customizations, and reports.
• Administer Epicor users, security, menus, and access permissions.
• Import, export, and validate data using Epicor Data Management Tool (DMT).
• Assist with ERP integrations and data interfaces between Epicor and third‑party applications.
• Work with internal stakeholders to understand business processes and system needs.
• Provide Epicor ERP training to end users.
• Participate in testing, upgrades, and implementations.
• Create and maintain documentation for Epicor ERP processes, workflows, and support procedures.
• Collaborate with vendors and developers on issue resolution and enhancements.

Qualifications

Bachelor's degree in Computer Science or related experience. 5 years' Epicor ERP experience, including versions 10.2 and Kinetic. SQL, C#, Crystal Report, SSRS experience. Experience creating/modifying the Epicor Kinetic UI using Application Studio. Epicor DMT experience a plus. Proficient in Microsoft Excel. Understanding of business processes (finance, operations, inventory, etc.). Manufacturing environment experience required. Experience with ticketing systems and documentation practices.

Skills

• Strong analytical thinking and attention to detail.
• Strong troubleshooting and problem‑solving skills.
• Possesses the willingness and aptitude to ‘figure it out’.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to learn complex systems and processes quickly.
• Customer‑focused mindset.
• Adaptability and willingness to grow into a specialized role.
• Collaborative, with the ability to work independently.

Benefits

Competitive wages. Comprehensive benefits that include health, dental, vision, 401(k), life insurance, short‑term disability, 8 paid holidays, paid time off, and more. Celebration of milestones and successes with occasional pop‑up surprises to show appreciation. Career development through promotion from within and on‑the‑job training.

Pay

Salary is based on experience.

Schedule

Hours of employment are 8 am – 5 pm, Monday through Friday, with flexibility to work after hours as needed. The position is on‑site at the New Oxford, PA facility; preference is on‑site but a hybrid schedule may be discussed for the right candidate.