Epic Willow Analyst - Remote

Primary Responsibilities

• Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Willow
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customers
• Develop, support and maintain all required system design and build documents and other system documentation
• Perform daily monitoring of applications in production use
• Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflow
• Provide support of application incidents reported through the help desk, including 24/7 on call coverage as required
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Required Qualifications

• Active / current Epic certification in Willow inpatient
• 3+ years of healthcare experience
• 3+ years of Epic build experience

Preferred Qualifications

• Licensed pharmacist or pharmacy technician
• Active / current Epic certification in Beacon
• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills
• Experience in pharmacy oncology build and infusion center workflows
• Experience implementing new Epic installs
• Proficiency with Excel, Visio, PowerPoint and SharePoint

Key Competencies

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
• Demonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
• Demonstrate solid relationship management skills and ability to handle challenging interpersonal situations